SOLVED

Training Campaigns: not all members invited AND newly created only in Scheduled State

Copper Contributor

we have started last week a training campaign (12 modules) and imported the targets via TXT-File ~ 4.200 Users via Email Address. the Preview showed the correct user-amount, but once the campaign was "running", the users were reduced to 3.462. Some people, who are not shown in the campaign nor received the mail with the trainings, are able to login via the generic link (https://security.microsoft.com/trainingassignments) and can see / run the assigned modules, but some get an empty list.

 

to cover the "lost" accounts, we created a second training campaign with the same targets yesterday (repeated over is configured to 365 days), but the campaign won't leave the "scheduling" state. 

 

for testing purpose, we created a training with "fresh" modules (never used) and assigned only 2-3 users, but campaigns still won't change from "scheduled" to "running" or whatever status it should be.

 

we faced an issue with one training module (phish by phone): in German, it only shows a grey-window, but no player starts. Debugger shows some 404 / 403 errors when loading the module.

when we try the same module in EN, we get some error messages, but the course starts properly and people are able to "complete" it. for this specific issue, we already opened a ticket, but it would be interesting, if the "campaign state = scheduled" is a "global issue" or an undocumented limitation. as far as we see, we should not reach any limitation.

 

michael

3 Replies

@m2kAT 

 

I am also facing the same issue. The training campaign still remains in the scheduled state. Is the issue resolved for you?

 

saravanan

no, still doesn't work. only the training campaign, which was enabled last week works (but as mentioned, huge amount of users still missing). reminder mails were triggered yesterday for the "enabled" users, which are "visible" in the training campaign.

looks like all campaigns which were created after wednesday last week won't fire properly and keep the "scheduled" state

 

[Update 07.08.24]

Training campaigns still in "scheduled" state. we created 2 phish simulations (start immediately and scheduled), both started successfully without issues, mails were delivered, test-users are present etc. only training campaigns are definitely a problem at the moment. everything else seems to work (except the bug with "phish by phone" :D)

best response confirmed by m2kAT (Copper Contributor)
Solution
training campaigns looks like are working again. I've deleted all campaigns, which had "scheduled" state and created a fresh one, which started properly after a few min with target "all users" (~8k user objects)
1 best response

Accepted Solutions
best response confirmed by m2kAT (Copper Contributor)
Solution
training campaigns looks like are working again. I've deleted all campaigns, which had "scheduled" state and created a fresh one, which started properly after a few min with target "all users" (~8k user objects)

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