First published on CloudBlogs on Dec 11, 2015
Status Update: Issue Resolved, advise your end-users to upgrade to iOS 9.2.1 (as of January 19, 2016): The iOS 9.2.1 update is now available; this update resolves the remaining issues with the 9.2 update including managed app inventory. We recommend your end-users upgrade their devices by going to iOS Settings > General > Software Update. Intune engineering team has verified managed app status and compliant/non-compliant app information is working properly with this update. After devices are upgraded to iOS 9.2.1, you can expect the following experience:
Note that any devices still running iOS 9.2 will continue to be impacted by some of issues reported below. Your end-users must upgrade to iOS 9.2.1 for the fixes to take effect. If you continue to observe issues 24 hours after upgrading to iOS 9.2.1, please contact Microsoft Support here . Status Update (as of 1PM PST on December 16, 2015) : Intune engineering has deployed a workaround that mitigates the managed application installation issue. We will continue to work with Apple to mitigate the following impacted areas related to reporting:
Status Update (as of 8:30PM PST) : Intune engineering has deployed a workaround that mitigates many of the MDM impacts caused by the latest iOS release. However, we still recommend your end users wait before upgrading their devices to iOS 9.2. We will need a fix, likely from Apple, to mitigate the following impacted areas:
Status (as of 10:45AM PST) : Investigation is ongoing. Intune team is working with Apple on a resolution.
Recommendation (as of 10:45AM PST): Defer upgrading managed devices to iOS 9.2 until this issue is resolved.
Based on reports from Intune customers, we have identified an issue with Apple's latest release of iOS 9.2 which is impacting devices managed via Mobile Device Management (MDM). To reduce the potential impact, Intune customers should advise their end users to wait before upgrading their devices to iOS 9.2.
We believe the issue is related to changes to Apple's MDM APIs introduced in iOS 9.2. Customers of many MDM vendors are also reporting this issue. Microsoft engineers are actively working with Apple to determine the root cause and identify a fix.
The impact to an iOS 9.2 device managed by Intune will include:
For real-time updates on Intune service status and additional information, customers can consult the Intune Service Dashboard at https://status.manage.microsoft.com/StatusPage/ServiceDashboard . To contact Microsoft Support, please click here .
We will update this blog post as new information becomes available.
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