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crankinadmiral's avatar
crankinadmiral
Copper Contributor

I have the encrypt button now. As it turns out similar to what you said, my version of Office was wrong. I didnt realize it has to be version you download from office365.com in order to work or at least in order to work with the least hassle. The version I had was an volume license install.

 

Now that the encrypt button is showing and I can send encrypted emails to internal recipients just fine, when I send to external receipts using the "Encrypt Only" selection, the recipient (my gmail account for testing purposes) gets the email, gets the encrypted attachment but has now way to open the attachment. What I was expecting was for the email the recipient gets to include directions on how to use a one-time passcode to read the encrypted email.

 

I have a ticket open with Microsoft on this, did screen step recording and sent to them but been waiting on a reply. Thanks for your help.

JPtech's avatar
JPtech
Copper Contributor
Nov 14, 2019

crankinadmiral 

 

Did you receive a resolution for this issue? I'm running into this for a customer who when they send out the encrypted email, it has no body. The attachment will open fine in outlook, but nothing will open in google. It's like it's missing the body of the message.

 

Thanks!

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