Public sector organizations are facing a generational shift in their workforce. On one hand, they are experiencing the impact of the “silver tsunami”, the mass retirement of baby boomers who have been the backbone of public service for decades. On the other hand, they are struggling to attract and retain millennials and Gen Z, who have different expectations and preferences than their predecessors. How can public sector organizations navigate this challenge and leverage the full potential of generational diversity?
Empowering your workforce with modern productivity, collaboration, and security tools can help your agency embrace generational diversity and across four critical areas: recruitment, retention, productivity, and learning.
Recruitment
Finding and hiring the best talent is essential for any organization, but especially for public sector entities that need to fulfill complex and vital missions. Microsoft 365 helps public sector organizations improve their recruitment processes by enabling them to:
Microsoft 365 also helps public sector organizations break stereotypes and showcase their modern work environment to appeal to younger generations. Virtual meetings can enable public sector IT leaders to reach out to a wider pool of potential candidates, foster cross-cultural interactions, and create an accessible and welcoming environment for people with different backgrounds and needs. Virtual meetings can also appeal to younger professionals who are comfortable with digital platforms and expect flexibility and convenience in their work. By using virtual meetings effectively, public sector leaders can demonstrate their commitment to diversity and inclusion and create a culture that empowers and inspires their workforce. According to a recent study by ESG research, organizations that use Microsoft 365 at the broadest and deepest utilization report improved hiring outcomes, such as:
Retention
Keeping your employees engaged and motivated is crucial for retaining them and reducing turnover. Microsoft 365 helps public sector organizations enhance their employee retention strategies by enabling them to:
Microsoft 365 also helps public sector organizations serve all generations and foster a culture of inclusion and respect. According to the same study by ESG Research 1, organizations that use Microsoft 365 at the deepest and broadest level report improved employee retention outcomes, such as:
Productivity
Improving productivity and efficiency is a key goal for any organization, but especially for public sector entities that need to deliver more with less and transfer institutional knowledge to new workers. Microsoft 365 helps public sector organizations boost their productivity levels by enabling them to:
Microsoft 365 also helps public sector organizations leverage the skills and perspectives of different generations and encourage cross-generational collaboration. According to the same study by ESG Research 1, organizations that use Microsoft 365 report improved productivity outcomes, such as:
Learning
Empowering your users to learn and grow is vital for building their skills, confidence, and loyalty. Microsoft 365 helps public sector organizations improve their learning outcomes by enabling them to:
Microsoft 365 also helps public sector organizations attract early-in-career workers who are eager to learn new things and advance their careers. According to the same study by ESG Research 1, public sector organizations that use Microsoft 365 report improved learning outcomes, such as:
Conclusion
Microsoft 365 is more than just a set of tools. It’s a platform that helps public sector organizations embrace generational diversity across the entire user lifecycle. By leveraging the capabilities of Microsoft 365, public sector organizations can improve their recruitment, retention, productivity, and learning outcomes.
If you want to learn more about how Microsoft 365 can help your organization embrace generational di... Achieving Resilience with Integrated Cloud-based IT. Also we recommend leveraging the adoption tools available on adoption.microsoft.com, and checking out the latest in 2023 work trends at Work Trend Index: Microsoft’s latest research on the ways we work.
About the Author
Ken Damato is the National Director for Modern Work Customer Success for State and Local Government, with over 20 years of experience in driving great customer outcomes to Government customers. According to A.I., "Ken is a passionate explorer of the ever-evolving landscape of modern work. With an insatiable curiosity and a keen eye for emerging trends, he navigates the intricate webs of technology, culture, and productivity that shape our professional lives today. As a seasoned thought leader and avid advocate for work-life harmony, Ken brings a fresh perspective to the table, igniting conversations that challenge conventional notions and inspire transformative change.”
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