How Microsoft 365 helps public sector organizations embrace generational diversity
Published May 24 2023 08:02 AM 4,764 Views

Public sector organizations are facing a generational shift in their workforce. On one hand, they are experiencing the impact of the “silver tsunami”, the mass retirement of baby boomers who have been the backbone of public service for decades. On the other hand, they are struggling to attract and retain millennials and Gen Z, who have different expectations and preferences than their predecessors. How can public sector organizations navigate this challenge and leverage the full potential of generational diversity? 

Empowering your workforce with modern productivity, collaboration, and security tools can help your agency embrace generational diversity and across four critical areas: recruitment, retention, productivity, and learning. 



Finding and hiring the best talent is essential for any organization, but especially for public sector entities that need to fulfill complex and vital missions. Microsoft 365 helps public sector organizations improve their recruitment processes by enabling them to: 

  • Create and share engaging job postings with Microsoft Word, use customizable templates for new ideas in a social post, and share them with anyone to edit them together. 
  • Conduct online interviews and assessments with Microsoft Teams, a hub for teamwork that allows you to chat, call, meet, and collaborate with candidates and hiring managers in real time.  This allows for flexibility, but also provides an opportunity to demonstrate how your organization embraces technology and modern workstyles.Teams-Tip-Sheet-Brochure-A5.pdf ( or How to Use Microsoft Teams for Conducting Effective Interviews - nBold 
  • Implement a productive work environment regardless of workspace, enabling your organization to offer flexible work schedules and locations to appeal to the workforce.  


Microsoft 365 also helps public sector organizations break stereotypes and showcase their modern work environment to appeal to younger generations.  Virtual meetings can enable public sector IT leaders to reach out to a wider pool of potential candidates, foster cross-cultural interactions, and create an accessible and welcoming environment for people with different backgrounds and needs. Virtual meetings can also appeal to younger professionals who are comfortable with digital platforms and expect flexibility and convenience in their work. By using virtual meetings effectively, public sector leaders can demonstrate their commitment to diversity and inclusion and create a culture that empowers and inspires their workforce. According to a recent study by ESG research, organizations that use Microsoft 365 at the broadest and deepest utilization report improved hiring outcomes, such as: 


  • 2x more likely to report an improvement in employee recruitment and retention 
  • 2.2x more likely say their end users can collaborate in real time 
  • 60% greater boost to employee productivity 



Keeping your employees engaged and motivated is crucial for retaining them and reducing turnover. Microsoft 365 helps public sector organizations enhance their employee retention strategies by enabling them to: 


  • Reach employees with mission messages right where they communicate with Company Communicator a Teams app that elevates key moments outside of email for better read and retention rates.   
  • Support employee well-being and work-life balance with Microsoft Viva Insights, a personalized and actionable dashboard that helps you manage your time, focus, and energy, and provides leaders key insights on how they are engaging with their team.   
  • Recognize and reward employee achievements with Microsoft Viva Topics, an AI-powered knowledge network that helps you discover and share relevant information and expertise across your organization. Microsoft Viva Topics overview | Microsoft Learn  
  • Strengthen relationships and build trust among your team enabling easy ways to show appreciation and gratitude with the Praise feature in Teams.How to use Praise in Microsoft Teams - YouTube 


Microsoft 365 also helps public sector organizations serve all generations and foster a culture of inclusion and respect. According to the same study by ESG Research 1, organizations that use Microsoft 365 at the deepest and broadest level report improved employee retention outcomes, such as: 


  • 31% lower voluntary turnover rate 
  • 28% higher employee satisfaction 
  • 26% faster onboarding of new employees 



Improving productivity and efficiency is a key goal for any organization, but especially for public sector entities that need to deliver more with less and transfer institutional knowledge to new workers. Microsoft 365 helps public sector organizations boost their productivity levels by enabling them to: 


  • Automate repetitive and manual tasks with Microsoft Power Automate, a low-code platform that lets your teams create workflows and integrations across your apps and services and enhance the meaning of work for different generations of workers.  Power Automate | Microsoft Power Platform 
  • Simplify data analysis and provide your mission team interactive personalized dashboards and reports that can be accessed on any device and shared with others. 
  • Bring the best of both your experienced and early in career staff together using document creation and collaboration with Microsoft Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive, Outlook, Teams, and more. 


Microsoft 365 also helps public sector organizations leverage the skills and perspectives of different generations and encourage cross-generational collaboration. According to the same study by ESG Research 1, organizations that use Microsoft 365 report improved productivity outcomes, such as: 


  • 32% faster completion of tasks 
  • 30% higher quality of work 
  • 27% lower operational costs 



Empowering your users to learn and grow is vital for building their skills, confidence, and loyalty. Microsoft 365 helps public sector organizations improve their learning outcomes by enabling them to: 


  • Communicate effectively with your users with Microsoft Outlook, a powerful email and calendar app that helps you stay connected and organized. 
  • Solicit feedback and opinions from your users with Microsoft Forms, a simple and secure app that lets you create surveys, quizzes, polls, and forms. 
  • Deliver relevant learning content to your users with Microsoft Learn a free skilling platform that provides documentation, training, videos, forums and certifications for Microsoft product and more. 


Microsoft 365 also helps public sector organizations attract early-in-career workers who are eager to learn new things and advance their careers. According to the same study by ESG Research 1, public sector organizations that use Microsoft 365 report improved learning outcomes, such as: 


  • 34% higher user satisfaction 
  • 29% higher user adoption 
  • 67% better understanding of employee wellbeing 



Microsoft 365 is more than just a set of tools. It’s a platform that helps public sector organizations embrace generational diversity across the entire user lifecycle. By leveraging the capabilities of Microsoft 365, public sector organizations can improve their recruitment, retention, productivity, and learning outcomes. 


If you want to learn more about how Microsoft 365 can help your organization embrace generational di... Achieving Resilience with Integrated Cloud-based IT. Also we recommend leveraging the adoption tools available, and checking out the latest in 2023 work trends at Work Trend Index: Microsoft’s latest research on the ways we work. 



About the Author


ken damato pictureken damato picture 


Ken Damato is the National Director for Modern Work Customer Success for State and Local Government, with over 20 years of experience in driving great customer outcomes to Government customers. According to A.I., "Ken is a passionate explorer of the ever-evolving landscape of modern work. With an insatiable curiosity and a keen eye for emerging trends, he navigates the intricate webs of technology, culture, and productivity that shape our professional lives today. As a seasoned thought leader and avid advocate for work-life harmony, Ken brings a fresh perspective to the table, igniting conversations that challenge conventional notions and inspire transformative change.” 

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