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Tolem613's avatar
Tolem613
Copper Contributor
Jul 06, 2023

HoloLens2 can't open the setting app

Hello guys


My HoloLens2 can't open the setting app, but other apps work. When I tap "setting" icon, the setting app tile will show but then gets stuck, like this

now I can't connect to WIFI, query the IP address and not able to open the Windows Device Portal.

Does anyone know how to fix it? Thanks for you!

  • SivamuruganS's avatar
    SivamuruganS
    Copper Contributor
    Jul 27, 2023
    Is Issue solved?
    If its not solved, please try below steps:
    -If your voice activation enable, try to open from cortona
    -Connect with Desktop HoloLens app & open the settings from there
    -Try open the Web Portal from Browser
    • Tolem613's avatar
      Tolem613
      Copper Contributor
      Aug 01, 2023

      SivamuruganS 

      Thanks for reply! Now I'm able to open Device Portal !

      But when I wanted to start the setting app from Desktop HoloLens app or Device Portal, it said that "Failed to start package xxxxxxxx", maybe I need to replace the setting app package for the next step.
      Thanks again! It help me a lot!

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