SOLVED

Mesh App not working

Copper Contributor

Hi guys,

 

I'm facing an issue of not being able to connect to the server when loading up the Microsoft Mesh app. The message shows "Failed to connect to server". 

 

Things I've tried: 

- Changed the internet connection to a different wifi and phone hotspot 

- Reinstalled the Mesh app

- Windows Update for the Hololens 2

- Factory Reset, logged in with a new user and attempted to start the app

 

None of it worked, and the same error message persisted.

 

Is anyone facing the same issue? Could it be that Microsoft stopped managing the server for the app? 

 

Any help is much appreciated. Thank you! 

 

Regards,

Han

 

18 Replies

@han9604 Same question for me. Keep showing "Fail to connect to server". Would like to know how to solve this situation. Thanks!

@han9604 Same here. My password changed since last time I used Mesh, maybe there is an issue there, but the error message is about 'Failed to connect to server'. 

I tried all steps (except resetting my device) you mentioned, plus I removed the Mesh folder under Apps in OneDrive, but it didn't solve the problem.

 

Regards,

Jan

@han9604 We got the same with all our users

@han9604 I recently tried again and it's working now!!:cool:

 

edited on 14/2/2023:

I tried again these days and find that it doesn't work.

Oh nice! Cool, thank you! I will try it again

@tsangmh here no changes, still failed to connect....

I did a session on 9 Feb. with 3 hololenses and had the same issues.

Trying to solve it checking the account and reinstalling mesh but i cant connect to the server. Are there online browser options to look at in mesh/meshserver?

So far I have never been able to run the app on the hololens. Most of the time "Failed to connect to server" happens during "We are logging you in". A couple of times I made it to "Loading your workspace" (or something similar) but then again the error "Failed to connect to server" occured.
My guess is that since it is preview they only allow x people to use it at the same time with x being a very small number :(

Same for me - since some days. I have two hololense2 with different accounts and it doesnt work.

Is anyone from Microsoft reading this ? It would be nice to get some kind of reaction !
Hi, I've exactly the same issue. Do you solved it?

@AndreaMorselliNo unfortunately it is still not working.

Because of this error description

rd_bewa_0-1676969115508.png

i thought it might be some port blocking problem behind our company firewall.
Last weekend I took the hololens home with me and declared it as "exposed host" in my home network to see if it works if all ports are available.  But when opening the Mesh App I got the same error.

They know it because i opened a Service ticket. Response was that they are working on it. I had also the problem September 22, but i am not working in this topic all the time. So maybe its also more often.

Thank you@Hans-Peter_Gasser :  It would be nice if you post again here once they close your ticket as done.

best response confirmed by han9604 (Copper Contributor)
Solution

Hello Everyone, I received a reply from Microsoft last week about the "Mesh stopped working" problem. This as follows: The MeshApp will not continue and has therefore been deactivated. Here is still the reasoning: "We are committed to bringing new mesh experiences to market, such as avatars for Microsoft Teams, which are now available in public preview. At this time, we have made the decision to discontinue support for the preview version of the Mesh demo app for HoloLens 2. Initially, customers will be able to use Mesh on virtual reality headsets and PCs. We will provide more information about other Mesh features in the coming months.

Sofor me, unfortunately, it currently seems that we won't be moving forward until Mesh is launched as a product. Many greetings from Austria Hans-Peter Gasser

I see, thank you so much for getting back with this update.

At least now we won’t be waiting in the unknown, thanks!
Thanks a lot for the inforamtion!!!!!!! Hope Mesh app or other similar app would be launched soon....
1 best response

Accepted Solutions
best response confirmed by han9604 (Copper Contributor)
Solution

Hello Everyone, I received a reply from Microsoft last week about the "Mesh stopped working" problem. This as follows: The MeshApp will not continue and has therefore been deactivated. Here is still the reasoning: "We are committed to bringing new mesh experiences to market, such as avatars for Microsoft Teams, which are now available in public preview. At this time, we have made the decision to discontinue support for the preview version of the Mesh demo app for HoloLens 2. Initially, customers will be able to use Mesh on virtual reality headsets and PCs. We will provide more information about other Mesh features in the coming months.

Sofor me, unfortunately, it currently seems that we won't be moving forward until Mesh is launched as a product. Many greetings from Austria Hans-Peter Gasser

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