SOLVED

Assign the same line number to multiple users in Microsoft Teams

New Contributor
Hi is it possible to assign the same line number to multiple users in Microsoft Teams?

If it is possible, does every users that share the same number need a phone license? Thank you.
2 Replies
best response confirmed by ThereseSolimeno (Microsoft)
Solution
Every user utilizing PSTN capabilities will need a Phone System license. But to utilize a common number you will need to look into call queue's.

https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

And maybe a combo of callerID policies for outbound calls.
There used to be a field in TAC where you could assign an outbound caller ID (free text field, not a service number) to a voice route, or sbc or something. We used to use this to assign a caller ID for providers that would not accept a call if a user did not have a DID assigned. I can't find it now. Has that been replaced?