Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)
SOLVED

Assign the same line number to multiple users in Microsoft Teams

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New Contributor
Hi is it possible to assign the same line number to multiple users in Microsoft Teams?

If it is possible, does every users that share the same number need a phone license? Thank you.
1 Reply
best response confirmed by ThereseSolimeno (Microsoft)
Solution
Every user utilizing PSTN capabilities will need a Phone System license. But to utilize a common number you will need to look into call queue's.

https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

And maybe a combo of callerID policies for outbound calls.