09-24-2020 02:27 PM
Hi everyone,
I use Teams everyday for school. Unfortunately, I have a recurring connection problem, which occurs at every meeting that I join. After some time, I lost connection with the other participants and the message: "We ran into a problem. Reconnecting..."display on my screen. While displaying the message, Teams play a sound (to demonstrate that it tries to reconnect). That sound always play two times, so the delay between the connection problem and the reconnection is always the same.
I have had this problem since the beginning of my school session, in August. I seem to be the only one with this problem, although I have a 1GB/s Internet connexion at home. The problem seems to occur randomly in my meetings (sometimes it happens several times in the same meeting.).
I use the desktop application with a school account. I know there is other discussions on the same subject, but they did not help me to resolve the problem.
Does someone have any solution?
Thank you!