Forum Discussion

Mark Henderson's avatar
Mark Henderson
Copper Contributor
Jun 24, 2017
Solved

Using Stream with Mac Safari

I uploaded a video to Stream. Video plays back and does everything as expected except that I cannot edit it. I am using Safari on my Mac. When I go to ...More, I choose Edit or any of the other choic...
  • Mark Henderson's avatar
    Mark Henderson
    Jul 10, 2017

    It works for me now. I don't know what changed, but we're good.

Marc Mroz's avatar
Marc Mroz
Icon for Microsoft rankMicrosoft
Jun 26, 2017
We'll try and reproduce this issue back here at Microsoft and see if we can figure out why Mac + Safari is having issues. What version of Mac are you using? (Just in case it's something specific to the OS version.)
Mark Henderson's avatar
Mark Henderson
Copper Contributor
Jun 26, 2017

I have tested this with macOS Sierra 10.12.5 (using Safari 10.1.1) and also Yosemite. I have no problem with iOS.

  • Marc Mroz's avatar
    Marc Mroz
    Icon for Microsoft rankMicrosoft
    Jun 26, 2017

    Thanks. We have one of our on-call engineers investigating this issue today.

    • Timothy Smith's avatar
      Timothy Smith
      Copper Contributor
      Jul 10, 2017

      Thank you for your reply.

      I had no trouble wit iOS and cleaned up the page there.

      My iMac: 

      Safari v10.1.1 (12603.2.4)

      iMac: macOS Sierra v 10.12.5

       

      Please let me know if you need anything else.

       

      Thank you

       

      Tim

       

      • Mark Henderson's avatar
        Mark Henderson
        Copper Contributor
        Jul 10, 2017

        It works for me now. I don't know what changed, but we're good.

Resources

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Stream with Mac Safari","id":"message:81774","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:64126"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:StreamForum"},"conversation":{"__ref":"Conversation:conversation:81774"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:81774"},"body@stripHtml({\"truncateLength\":200})":" I uploaded a video to Stream. Video plays back and does everything as expected except that I cannot edit it. I am using Safari on my Mac. When I go to ...More, I choose Edit or any of the other choic...","body@stringLength":"664","rawBody":"

I uploaded a video to Stream. Video plays back and does everything as expected except that I cannot edit it. I am using Safari on my Mac. When I go to ...More, I choose Edit or any of the other choices in the dropdown, but nothing happens. This is unlike the experience I have using either Firefox or Chrome on the same computer. I have tried this on three different Macs and have the same issue. I have tried checking or unchecking Safari preferences->Security->Allow plugins. Flash is enabled; Java is enabled for Stream.microsoft.com. I have tried Advanced->Stop plugins to save power. Nothing has any effect on this. Any ideas what is going on?

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I have tested this with macOS Sierra 10.12.5 (using Safari 10.1.1) and also Yosemite. I have no problem with iOS.

","body@stringLength":"120","rawBody":"

I have tested this with macOS Sierra 10.12.5 (using Safari 10.1.1) and also Yosemite. I have no problem with iOS.

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Thank you for your reply.

I had no trouble wit iOS and cleaned up the page there.

My iMac: 

Safari v10.1.1 (12603.2.4)

iMac: macOS Sierra v 10.12.5

 

Please let me know if you need anything else.

 

Thank you

 

Tim

 

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It works for me now. I don't know what changed, but we're good.

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Thanks. We have one of our on-call engineers investigating this issue today.

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