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CarlyM's avatar
CarlyM
Copper Contributor
Jan 13, 2020

Unable to download videos

Hi there,   One of my clients is unable to download his uploaded content from Microsoft Stream and either gets the attached error message - "The requested resource was not found" or cannot download...
MarkGilmour's avatar
MarkGilmour
Copper Contributor
Mar 27, 2020

garrettbronner I'm having the same issue... can you suggest any fixes?

No user can download their stream videos they get the same error mentions above.

Any help would be appreciated

Mark

DonMacFar's avatar
DonMacFar
Copper Contributor
Mar 27, 2020

MarkGilmour I will just add some details on what came from working through this issue with MS. For me, at least, the issue was with .WMV and .MOV files. MP4 files turned out to work fine. Initially, I tried to see if the file size was the issue but we were unable to narrow it down further nor were MS able to reproduce any issues on their side.  My workaround was to use MP4 format going forward, as they seemed to work despite a file size 2x that of the .WMV or .MOV files so it seemed to center around the .WMV and .MOV format, at least for us. Again, MS were unable to reproduce the error.

  • MarkGilmour's avatar
    MarkGilmour
    Copper Contributor
    Mar 28, 2020

    DonMacFar Thanks... We've only just started using it... our videos were all .mov format. We will try your work around... thanks for taking the time to comment.

    Mark

  • garrettbronner's avatar
    garrettbronner
    Icon for Microsoft rankMicrosoft
    Mar 27, 2020

    Thanks for the info DonMacFar, I shared that with our team who is investigating.  Thanks for your patience as we are working through an unprecedented period of high usage!

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