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Mark Henderson's avatar
Mark Henderson
Copper Contributor
Jun 24, 2017
Solved

Using Stream with Mac Safari

I uploaded a video to Stream. Video plays back and does everything as expected except that I cannot edit it. I am using Safari on my Mac. When I go to ...More, I choose Edit or any of the other choices in the dropdown, but nothing happens. This is unlike the experience I have using either Firefox or Chrome on the same computer. I have tried this on three different Macs and have the same issue. I have tried checking or unchecking Safari preferences->Security->Allow plugins. Flash is enabled; Java is enabled for Stream.microsoft.com. I have tried Advanced->Stop plugins to save power. Nothing has any effect on this. Any ideas what is going on?

6 Replies

  • We'll try and reproduce this issue back here at Microsoft and see if we can figure out why Mac + Safari is having issues. What version of Mac are you using? (Just in case it's something specific to the OS version.)
    • Mark Henderson's avatar
      Mark Henderson
      Copper Contributor

      I have tested this with macOS Sierra 10.12.5 (using Safari 10.1.1) and also Yosemite. I have no problem with iOS.

      • Marc Mroz's avatar
        Marc Mroz
        Icon for Microsoft rankMicrosoft

        Thanks. We have one of our on-call engineers investigating this issue today.

  • Timothy Smith's avatar
    Timothy Smith
    Copper Contributor

    Same here. It worked fine on Safari on my iphone tho. Desktop safari I couldn't edit or delete videos.

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