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Steven Collier's avatar
Steven Collier
MVP
Jun 20, 2017
Solved

Stuck in trial ??

I'm really excited to try the new features announced today, unfortunately I've hit a small snag. I'm signed in as an E5 user, but stream keeps telling me at the top of the page that it's a trial, and I'm limited to videos under 1Gb. What can I do to get out of trial ?
  • ChrisWebbTech's avatar
    ChrisWebbTech
    Feb 05, 2021
    If your web camera software can flip the camera, that is your only option, Teams doesn't have the ability to do it in the app. I don't understand the issue, your face isn't going to be different on any video platform regardless of the flip.

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  • Marc Mroz's avatar
    Marc Mroz
    Icon for Microsoft rankMicrosoft
    Jun 20, 2017

    So sorry Steven - We noticed this bug this morning as well. We are caching some license stuff for ~hour before refreshing. As such for about an hour you'll look like you are still on trial/free, but refresh the page an hour later and it'll show you as full E plan user.

     

    We are working on a fix, but it's only temporary that you get identified incorrectly.

    • Steven Collier's avatar
      Steven Collier
      MVP
      Jun 20, 2017
      Cheers Mark, looking forward to see this transcription and face detection, which I can only assume is technically achieved using magic.

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Mroz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-28T14:11:24.210-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xMTQtNDI5NzY2aUE0RDUzQzlGMzRFNURDQUE"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:gxcuf89792/user:114"},"ModerationData:moderation_data:80271":{"__typename":"ModerationData","id":"moderation_data:80271","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:80271":{"__typename":"AcceptedSolutionMessage","uid":80271,"id":"message:80271","revisionNum":1,"author":{"__ref":"User:user:114"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:StreamForum"},"parent":{"__ref":"ForumTopicMessage:message:80269"},"conversation":{"__ref":"Conversation:conversation:80269"},"subject":"Re: Stuck in trial ??","moderationData":{"__ref":"ModerationData:moderation_data:80271"},"body":"

So sorry Steven - We noticed this bug this morning as well. We are caching some license stuff for ~hour before refreshing. As such for about an hour you'll look like you are still on trial/free, but refresh the page an hour later and it'll show you as full E plan user.

\n

 

\n

We are working on a fix, but it's only temporary that you get identified incorrectly.

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Technically it's maaaagic!

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