Forum Discussion

keirsmith's avatar
keirsmith
Copper Contributor
Aug 26, 2020

Stream cuts off video

Hello   Has anyone had the issue where after uploading a video, it will cut off a random amount of it?   examples: - Recorded a 2 minute & 30 second video, during processing the video length is ...
Marc Mroz's avatar
Marc Mroz
Icon for Microsoft rankMicrosoft

CodyGober  - Is this happening only if you upload your videos to Stream (Classic)? Does it happen if you upload the same video to SharePoint, OneDrive, or Teams? 

 

We announced the retirement date of Stream (Classic) https://aka.ms/StreamClassicRetireTimeline so you should start uploading your videos to SharePoint, OneDrive, Teams, or Yammer instead. 

 

But this issue doesn't sound normal. If you have to keep using Stream (Classic) for a bit longer I would suggest opening a support ticket on this issue. 

CodyGober's avatar
CodyGober
Copper Contributor
Jan 24, 2023

Hi Marc Mroz 

 

It is happening in both Classic and SharePoint upload. It's been consistent after rebooting, deleting, and overwriting. 

  • Marc Mroz's avatar
    Marc Mroz
    Icon for Microsoft rankMicrosoft
    Jan 25, 2023

    CodyGober - Where are the source videos coming from? What tool are you using to make them? What settings are you using to export the videos? 

     

    If you are seeing an issue of playback ending early in both classic and SharePoint/OneDrive that seems to me like the source videos are encoded in some different (or maybe incorrect) way.

     

    Do you have issues playing the videos locally on your computer before upload?

    • CodyGober's avatar
      CodyGober
      Copper Contributor
      Jan 25, 2023
      The videos are being created in CreateStudio and exported in standard HD as an .mp4. Local playback shows the full 6:15 minute video with no issues. Other videos created in the same manner have worked flawlessly in the past.

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