Forum Discussion

Brass Contributor

Mar 20, 2020

Is anyone having issues to upload a video to Stream?

Hey there!! I've been trying for the last couple of hours to upload a video, usually it takes less than an hour (600 mb) but today, it's taking like forever, and I've changed the compression of t...

CharlieArellano

Brass Contributor

Mar 21, 2020

I was able to upload the video after 5 hours, this usually takes no more than 20 minutes because of my bandwidth. The weird thing is that this actually happened in Yammer too, apparently the video was uploaded but was not letting me go through.

Answering to your other question, I’m actually located in Mexico, but I’m pretty sure the server is in US East Coast, because of other issues I have had in the past...

What I’m worried is that I don’t know if the IT team is actually receiving these notifications about the issues the apps might be suffering, anyways, I upload a couple of videos every week, and I’m worried this could happen next week again 😞

garrettbronner

Microsoft

Mar 23, 2020

Hi CharlieArellano, in general latencies have increased recently with very heavy usage that we are seeing across Microsoft due to COVID-19, and we are monitoring and making adjustments for the load accordingly. However we did not have any widespread incident (except for Australia) on Friday Mar 20.

If you are still experiencing this issue can you please file a support ticket? Please reach out to the support team. Go to the video page in Stream where you see that message, click the "?" in the upper right corner, then scroll down to the support section. See the screenshot for an example.

Benzini
Copper Contributor
Mar 27, 2020
garrettbronner Is there a way to file a support ticket with MS directly? Same as CharlieArellano, my support page only gives me the option to submit a ticket to my IT department. They don't have any answers about my missing video upload button.
- CharlieArellano
  Brass Contributor
  Mar 27, 2020
  Benzini You know what's the weirdest thing guys?? I've uploaded the very same video to Youtube, 600 MB, in 3 minutes....
  - garrettbronner
    Microsoft
    Mar 27, 2020
    Hi CharlieArellano yes I apologize there have been some delays today due to this period of unprecedented usage. We are working on mitigating this. Thanks for your patience!
CharlieArellano
Brass Contributor
Mar 27, 2020
garrettbronner greatly appreciated for your answer, Garrett! Sadly, I'm having the same issue right now, and this is always happening on Fridays hahaha, sadly, I have now upgraded my internet connection to 100 Mbps per second and after 20 minutes my video is still in 0% uploaded hahaha, I just wanna cry now!!

Plus, I don't have those options available on my Stream page, I'll open a ticket to my company's IT Team, to see if they can help me out, that's the only thing I can do now, sadly 😫

Thanks for all your help!