Event Management

Copper Contributor

Does Sentinel have the ability to apply business rules to an event which would determine whether an Incident ticket in ServiceNow via the bi-directional API?

1 Reply
Can you give some more details please? You can assign an Automation Rule to a created or updated Incident - from that you could set a Tag or status change that Service Now could react to. Comments can also be used, so you could fire a Automation Rule that calls a Playbook that sets the comment in the Incident, Service Now can then react to those and maybe update the comment when done?