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CG-1717's avatar
CG-1717
Brass Contributor
Jun 17, 2019

Search in Office.com - Results do not display in full screen size only on mobile screen size

We have been experiencing an issue where search results do not display (blank search results page) when searching on browser (Chrome or Edge) full/normal size screen when searching on office.com. If I reduce the browser window size to approx. mobile size then results show. When I start expanding/increasing the browser window size, there is a point where results disappear again. 

We have opened a ticket with Microsoft and have been "talking" to support but we have gotten no where so I was wondering if any one had any ideas to look into. This happens on Win 7 as well as Win10.

 

Thanks in advance for your thoughts.  

Cristina

6 Replies

  • Wendy_MSFT's avatar
    Wendy_MSFT
    Former Employee
    Thanks for the feedback, Christa! Can you share the tracking number for this issue to I can investigate further? Cheers, -Wendy
    • CG-1717's avatar
      CG-1717
      Brass Contributor
       
      here is the ticket number 14341044
       
      Thank you!
      Cristina
      • Wendy_MSFT's avatar
        Wendy_MSFT
        Former Employee
        Thanks, Christina! I have escalated this and it will be reviewed in Monday's triage. Cheers, -Wendy

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