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Lindskg's avatar
Lindskg
Icon for Microsoft rankMicrosoft
Aug 17, 2023

Sales Copilot Error Syncing Outlook Emails and Meetings

Hello, my Sales Copilot isn't working and I am receiving this error:    "Appointments, contacts and tasks can't be synchronized because the email address of the mailbox...requires and approval by...
Dynamics CRM connectivity
Bharath Varadarajan's avatar
Bharath Varadarajan
Icon for Microsoft rankMicrosoft
Aug 21, 2023

Lindskg : Are you connected to Dynamics 365 from Sales Copilot?
Sales Copilot requires server-side synchronization to be turned on for saving emails / meetings to Dynamics 365 to work. The error you shared seems to be from server-side sync and requires that your email address be approved by an admin for use. Please refer to this page for details on what is causing the issue and resolution https://learn.microsoft.com/en-us/power-platform/admin/troubleshooting-monitoring-server-side-synchronization#email-address-requires-approval-by-microsoft-365-administrator . Please let know if your issue is not resolved after taking the guidance in the article shared above.

 

Thanks,

Bharath Varadarajan

Microsoft Sales Copilot