Set up a proactive and always-on service organization with Dynamics 365, from self–service automated actions using intelligent and conversational chatbots and IoT, to high touch customer agent and frontline technician support. Expert Deanna Sparks joins host Jeremy Chapman to share how to combine automation, intelligence and live personnel engagement to take customer support to the next level.
Build a better customer support experience:
Provide intelligent, proactive and automated self-service
Issue resolution through conversational IVA
IVA supports intelligent routing using AI models to escalate customer service requests to field technicians
Connect to experienced front-line workers through Remote Assist