New Microsoft Power Platform and Dynamics 365 training: November 2021 roundup

Published Dec 14 2021 08:00 AM 4,783 Views

We’re always adding to our training and certification portfolio, and now you can discover the new role-based learning paths and modules that we released last month on Microsoft Learn. Look for new ways to build and deepen your skills, and then validate those skills by earning a Microsoft Certification.

 

This month, there are several new learning paths for you to explore, including those for Customer Service, Field Service, Nonprofit, and Power BI. We’ve also added new modules for Customer Service, Field Service, Industry Solutions, and Power Apps.

 

Work through these new learning paths and modules your own pace. Use free, online training on Microsoft Learn to explore new skills to use on the job or to take your career in a new direction. Need help figuring out which training to take? Check out the Dynamics 365 learning paths and the Microsoft Power Platform learning paths.

 

The following learning paths and modules were released in November 2021.

 

Customer Service

 Learning paths and modules

Role

Certification

Get started with Dynamics 365 Customer Service scheduling

Learning path, 2 modules

Functional consultant, business user

MB-230

Use Connected Customer Service with Dynamics 365

Learning path, 2 modules

Functional consultant, business user

MB-230

Get started with Dynamics 365 Customer Service Voice channel

Functional consultant, business user

N/A

 

Field Service

Learning path and modules

Role

Certification

Manage work orders in Dynamics 365 Field Service

Learning path, 4 modules

Functional consultant, business user

MB-240 

Incident types in Dynamics 365 Field Service 

Functional consultant

MB-240 

Inspections in Dynamics 365 Field Service

Functional consultant

MB-240 

Customer assets in Dynamics 365 Field Service

Functional consultant

MB-240 

Create custom apps for Dynamics 365 Field Service

Functional consultant, business user

MB-240 

 

Industry Solutions

Module

Role

Certification

Get started with Microsoft Cloud for Financial Services

Functional consultant, business user

N/A

 

Nonprofit

Learning path

Role

Certification

Manage and engage with volunteers in Microsoft Cloud for Nonprofit

7 modules

Business user, functional consultant

N/A

Manage nonprofit fundraising and engagement with Microsoft Cloud for Nonprofit

9 modules

Business user, functional consultant

N/A

 

Power Apps

Module

Role

Certification

Use Dataverse choice columns with formulas

App maker

N/A

Reduce complexity in your data model with Dataverse table relationships

App maker

N/A

Work with canvas app source code

App maker

N/A

Use Monitor to troubleshoot Power Apps

App maker

N/A

Optimize app load time

App maker

N/A

Use Power Apps Instrumentation with Application Insights

App maker

N/A

 

Power BI

Learning path

Role

Certification

Design effective reports in Power BI

6 modules

 

Business analyst, data analyst 

N/A

 

Product landing pages

Business Central

Dynamics 365 Business Central on Microsoft Learn

Finance

Dynamics 365 Finance on Microsoft Learn

Commerce

Dynamics 365 Commerce on Microsoft Learn

Supply Chain Management 

Dynamics 365 Supply Chain Management on Microsoft Learn

Customer Service

Dynamics 365 Customer Service on Microsoft Learn

Field Service

Dynamics 365 Field Service on Microsoft Learn

Marketing

Dynamics 365 Marketing on Microsoft Learn

Sales

Dynamics 365 Sales on Microsoft Learn

Power BI

Power BI on Microsoft Learn

Power Apps

Power Apps on Microsoft Learn

Power Automate

Power Automate on Microsoft Learn

 

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