New Blog | Tenant health transparency and observability


By Igor Sakhnov


In previous resilience blog posts, we’ve shared updates about the continuous improvements we’re making to resilience and reliability, including our most recent update on regionally isolated authentication endpoints and an announcement last year of our industry-leading and first of its kind backup authentication service. These and other innovations behind the scenes enable us to deliver consistently very high rates of availability globally each month.  


In this post, we’ll outline what we’re doing to help customers see how available and resilient Microsoft Entra really is for them, to not only hold us accountable when issues arise, but also better understand what actions to take within their tenant to improve its health. At the global level, you see it in the form of retrospective SLA reporting, which shows authentication availability exceeding our 4 9s promise (launched in spring 2021) by a wide margin and reaching 5 9s in most months. But it becomes more compelling and actionable at the tenant level: what is the uptime experience of my users on my organization’s apps and devices? Is my tenant handling surges in sign-in demand?   


We often hear from customers about the effect on resilience insights when they move to the cloud. In the on-prem world, identity health monitoring occurred onsite and with tight control; operational awareness happened entirely within a company’s first-party IT department. Now, we need to achieve that same transparency or better in an outsourced, cloud-based identity service and with a federated set of dependencies.  


Read the full post here: Tenant health transparency and observability

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