Forum Discussion
Lost access to B2B organization after tenant migration
Paul Slijkhuis That is an exceptional idea "Reset my guest account". We just had to go through this with Azure DevOps access after a migration and it is PAINFUL.
I am having a similar problem. I migrated o365 tenant single user with mailbox and Azure account. Cant find the Azure account. do you have a starting point and contacts with microsoft from your case?
jschleider I've tried many different avenue to get this fixed. Teams is proving to be problematic. The fastest path to a solution is to add a secondary alias to your e-mail account (Ex: bob.smith@xxx.com is current, add bsmith@xxx.com as a secondary).
We've been able to solve the Azure DevOps access problem by deleting and re-adding the AAD guest account because ADO has an admin functionality for re-solving orphaned user issues (See attached image). Teams does not appear to have this same functionality for resolving orphans.
scottkercred this has proven to be one of the biggest nightmares I have experienced in the 25 years I have been in IT. I have given up hope in recovering anything but the applications and data running on the Azure portal. The group I am working with says they will be able to transfer ownership from the Sub ID to my email which they state will give me access to my accounts without the users, which i will deal with.
My suggestion for Microsoft would be to have a specific group that deals with tenant migration and understands partner, Azure, Office and any other pieces.
jschleider Agreed. I've been in IT longer, as well as being a Microsoft FTE for 13 years, and when you don't have basic functionality like "Reset Guest Account Access" which would allow the system to rediscover information associated with an e-mail address without ruining every Microsoft application association it is pretty pathetic.
