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Issues with Microsoft Authenticator not popping up Approval message
We have recently implemented MFA with a conditional access policy. We turned off the ability to receive texts/calls and are forcing the Authenticator app. This is causing issues when users need to re...
- Thanks sophie this post is from oct 2018 I no longer need additonal comments from people on it.
Hi Robert,
The problems should be divided into different parts:
- Microsoft Authenticator app has stopped displaying the approve/deny message
- Check if your devices get notifications when the app is open or closed
- Check if the verification codes in the app are working when notification doesn't
- Check if notification through a mobile app is enabled or disabled
- If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics.
- The app notification issue appear on iOS and Android?
- Portal is still enforcing MFA
- Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why
- Do you've some policies for registered devices? if yes it may affect your user behavior
It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll.
Eli.
Hi Eli
I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! but the amazing thing is they can reach other web-pages like google or Yahoo. What might be the issue?