Forum Discussion
Issues with Microsoft Authenticator not popping up Approval message
- Thanks sophie this post is from oct 2018 I no longer need additonal comments from people on it.
Hi Robert,
The problems should be divided into different parts:
- Microsoft Authenticator app has stopped displaying the approve/deny message
- Check if your devices get notifications when the app is open or closed
- Check if the verification codes in the app are working when notification doesn't
- Check if notification through a mobile app is enabled or disabled
- If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics.
- The app notification issue appear on iOS and Android?
- Portal is still enforcing MFA
- Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why
- Do you've some policies for registered devices? if yes it may affect your user behavior
It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll.
Eli.
Eli Shlomo , for the benefit of other readers:
My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). After that, starting Company Portal application again, Authenticator started to work as expected.
Martin_Durec This was my problem and fixed it for me. Thanks so much! It was driving me mad.
This really really helped me Martin_Durec all I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Much thanks mate!
