Forum Discussion
I can't recover my AAD administrator account
Hello team,
I have a serious issue, and you help is appreciated here.
My Authenticator app mobile app got crazy and I had to remove the app and install it again.
The problem is that I had configured my domain for MFA using the app and I did not backup the accounts that reside in the Authenticator app.
I know my credentials but when I am prompted for Authenticator approval I cannot proceed forward because I don't have the account configured on my phone.
How to proceed forward and get my admin account recovered?
P.S: that's my only Admin account and I haven't created a break glass account.
Your quickest feedback is highly appreciated.
This is the official documentation - some information should help:
Can't sign in to Microsoft 365 Windows desktop applications - Microsoft 365 | Microsoft Learn
- Thank you A1-A1.
this wouldn't help, is there any MS support you think I can reach out to?
This is an urgent request.In this Community, ask is the right place Good luck.
Security, Compliance, and Identity - Microsoft Community Hub
- EricStarker
Community Manager
ManuelVartanian Hello! You've posted your question in the Tech Community Discussion space, which is intended for discussion around the Tech Community website itself, not product questions. I'm moving your question to the Microsoft Entra space - please post Microsoft Entra questions here in the future.
