Forum Discussion
Nelson Morais
Jul 10, 2017Copper Contributor
AAD B2B account creation failure - "An unexpected error occurred. Please try again"
Hi, We're using AAD and B2B account to allow our partners to access our applications. One of our customers, to which we've sent an AAD B2B invite got the error message "An unexpected error occur...
- Jul 21, 2017
Hi Chao,
No, it means it "unblocked" the Domain reservation of my customer and now he was able to accept the invite. You will need to check with MS support if your situatio is the same.
MS also suggested:
- to delete the accounts in my tenant for that Domain and resend the invites.
- to always accept the invites in an InPrivate/Incognito browser session.
My conclusion:
If this error occurs again, create a support ticket with MS so that the domain can be "unblocked" and allow the registration process to succeed. This fix is done per Domain and is not a fix that "unblocks" any other scenarios having the same or a similar issue.
I hope this helps others.
Nelson Morais
vabby547
Dec 13, 2021Copper Contributor
Nelson Morais - Do you know how they remove the worker we have the same problem
Nelson Morais
Dec 13, 2021Copper Contributor
Hi vabby547, check my reply marked as answer. The problem was solved via Microsoft support.