Forum Discussion
AAD B2B account creation failure - "An unexpected error occurred. Please try again"
Hi Chao,
No, it means it "unblocked" the Domain reservation of my customer and now he was able to accept the invite. You will need to check with MS support if your situatio is the same.
MS also suggested:
- to delete the accounts in my tenant for that Domain and resend the invites.
- to always accept the invites in an InPrivate/Incognito browser session.
My conclusion:
If this error occurs again, create a support ticket with MS so that the domain can be "unblocked" and allow the registration process to succeed. This fix is done per Domain and is not a fix that "unblocks" any other scenarios having the same or a similar issue.
I hope this helps others.
Nelson Morais
Hi,
I got an answer from Microsoft support.
Apparently the domain name reservation was present in a worker and this situation was the reason why the problem was occurring.
MS removed that reservation from the worker and we're now waitting for our customer to try the registration process after new accounts and invites were sent.
I'll update this post as soon as I got a confirmation that this actually solved the problem.
Nelson Morais
Nelson Morais - Do you know how they remove the worker we have the same problem
- Hi vabby547, check my reply marked as answer. The problem was solved via Microsoft support.