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Danny West's avatar
Danny West
Copper Contributor
Jul 03, 2017
Solved

Where can I find the License Key

We have purchased EM+S E3 licenses for our users. We have setup a trial of Microsoft Advanced Threat Analytics that has just expired. Where do I go to retrieve the 25-character product key to license...
  • Cian Allner's avatar
    Cian Allner
    Jul 04, 2017

    This is what I could find from https://docs.microsoft.com/en-us/advanced-threat-analytics/install-ata-step1

     

    "If you acquired a license for Enterprise Mobility + Security (EMS) directly via the Office 365 portal or through the Cloud Solution Partner (CSP) licensing model and you do not have access to ATA through the Microsoft Volume Licensing Center (VLSC), contact Microsoft Customer Support to obtain the process to activate Advanced Threat Analytics (ATA)."

     

    So it's meant to be available via VLSC but depending on how EMS has been bought you may have to contact Microsoft directly instead to process the activation.  Hope that helps a bit.

Anonymous's avatar
Anonymous
Apr 30, 2018

Hi Danny,

 

Sorry to dredge up this old post, but I'm guessing you had success with Microsoft Support in acquiring your license key?

 

I've not had any luck, and am now on my 5th week of dealing with MS and Ingram Micro to get a key.

 

Do you by chance remember which support department you spoke to? Or do you have any record of communication with them?

 

Thanks,

Daniel

  • Stefan Christensen's avatar
    Stefan Christensen
    Copper Contributor
    May 02, 2018

    Hi All,

     

    I got this from a Microsoft Azure Case:

    Resolution:

    Correct steps to open a support request for Commerce Team.

    1. Online:

    Open your service request online in the Office 365 admin center using an Global Administrator ID –

    1. Visit https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fportal.office.com%2FSupport%2FAltUSupport.aspx&data=02%7C01%7Cv-gaazul%40microsoft.com%7Cdb073feb72c54a79c82308d5af74e49b%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636607838953743235&sdata=2X3HreulYeFj6MMorG8uvVfikZOISmq%2FkioVvfW3Fds%3D&reserved=0
    2. In the “Need Help?” box, type keyword “Subscription”
    3. Under the section, click “Let us call you”, please confirm your number and Click “Call me”

     

    1. Phone:

    Alternatively please have your Global Administrator call the appropriate https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2FContact-Office-365-for-business-support-Admin-Help-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b%3Fui%3Den-US%26rs%3Den-US%26ad%3DUS%23bkmk_call_support&data=02%7C01%7Cv-gaazul%40microsoft.com%7Cdb073feb72c54a79c82308d5af74e49b%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636607838953743235&sdata=NcnVIAkVwrqSzrHsI91ZG7ODWCkEqbKZvQauWQLigU8%3D&reserved=0 in your region at your convenience. Billing support is provided in English from 9 AM–5 PM (9 AM–6 PM in Australia), Monday–Friday. For your convenience, I am listing information for the United States region: Call (800) 865-9408 and enter the number at the voice prompts

    Press 2 - Continue

    Press 1 - Business users

    Press 2 - Billing and Subscriptions

     

    -------

    After doing option 1, then within a single business day I had the key

     

    Friendly regards

    Stefan B. Christensen / Denmark

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