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Danny West's avatar
Danny West
Copper Contributor
Jul 03, 2017
Solved

Where can I find the License Key

We have purchased EM+S E3 licenses for our users. We have setup a trial of Microsoft Advanced Threat Analytics that has just expired. Where do I go to retrieve the 25-character product key to license...
  • Cian Allner's avatar
    Cian Allner
    Jul 04, 2017

    This is what I could find from https://docs.microsoft.com/en-us/advanced-threat-analytics/install-ata-step1

     

    "If you acquired a license for Enterprise Mobility + Security (EMS) directly via the Office 365 portal or through the Cloud Solution Partner (CSP) licensing model and you do not have access to ATA through the Microsoft Volume Licensing Center (VLSC), contact Microsoft Customer Support to obtain the process to activate Advanced Threat Analytics (ATA)."

     

    So it's meant to be available via VLSC but depending on how EMS has been bought you may have to contact Microsoft directly instead to process the activation.  Hope that helps a bit.

Deleted's avatar
Deleted
Apr 30, 2018

Hi Danny,

 

Sorry to dredge up this old post, but I'm guessing you had success with Microsoft Support in acquiring your license key?

 

I've not had any luck, and am now on my 5th week of dealing with MS and Ingram Micro to get a key.

 

Do you by chance remember which support department you spoke to? Or do you have any record of communication with them?

 

Thanks,

Daniel

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