Forum Discussion
Azure ATP Sensor install failing (Updater Service do not start)
Actually, the solution in our case was to use Silent Installation (https://docs.microsoft.com/en-us/azure-advanced-threat-protection/atp-silent-installation#proxy-authentication) and provide the Proxy Information in the commandline.
Thank you all for helping and advising!!!
Microsoftminah 1st tier support need to cover all the basics before they can escalate...
What is the ticket number ?
- EliOfek
minah , I reviewed the case, it turns out that you actually got bumped directly to the best regional escalation engineer.
He will still need to cover the basic before he can escalate further.
While you already did most of the documented steps and some that were proposed here,
Most customers don't so support are forced to make sure everything was covered correctly before raising it more. I can understand this could be a bit frustrating, please bare with it.
This way makes sure you are on the right track to resolution.Once all the basics are covered and all data collected, it will be ready to be escalated to AATP Engineering. and/or npcap support.
You are in good hands.Eli
