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Wesoley's avatar
Wesoley
Copper Contributor
Apr 04, 2022

Azure ATP Sensor failed to install

I am trying to install the Azure ATP identity sensor and has reached a road block. I've read several past issues and well as the guides but can't seem to move pass. The firewall rules are open to all...
EliOfek's avatar
EliOfek
Icon for Microsoft rankMicrosoft
Apr 05, 2022
Do you see the file state.rsm there ?
Wesoley's avatar
Wesoley
Copper Contributor
Apr 05, 2022
Nope. I don't see any state.rsm.
  • EliOfek's avatar
    EliOfek
    Icon for Microsoft rankMicrosoft
    Apr 05, 2022
    Try to copy it there from a working machien and try again, see if it resolves the issue.
    • Wesoley's avatar
      Wesoley
      Copper Contributor
      Apr 05, 2022
      It's the first installation so don't have a previous state.rsm. I can possible try the install on a member server and see if it works.
      • EliOfek's avatar
        EliOfek
        Icon for Microsoft rankMicrosoft
        Apr 05, 2022
        It might be better to open a support ticket and mentioning this part of the log:
        "[1080:123C][2022-04-04T19:11:52]w055: Could not load or read state file: C:\ProgramData\Package Cache\{e87f7178-6183-4f00-a3df-5f320af0ae7e}\\state.rsm, error: 0x80070002."
        It could be a failure with the MSI service, support can engage the right team if needed.

        BTW - did you try to reboot yet and see if it get fixed? sometimes MSI can recover after a reboot.

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