Forum Discussion
AATPSensor Service stuck in starting process
Hi, finally after some days (about 3) the AATP was able to create the Microsoft.Tri.Sensor-Errors.log file and pointed me to an error with the WinPcap or NPF driver.
Just reinstalled the WinPcap driver, rebooted the server and voila the AATP Sensor started running like charm!
***** This needs to be added to the support/troubleshoot documentation as the AATP error log took days to generate the error log and hence if it's already as an option for users to verify in advanced, users like me would tackle this right away*****
Hi, this can be from any number of reasons, from an AV blocking the process to a resource issue
Can you please share the entire log folder?
Hi, finally after some days (about 3) the AATP was able to create the Microsoft.Tri.Sensor-Errors.log file and pointed me to an error with the WinPcap or NPF driver.
Just reinstalled the WinPcap driver, rebooted the server and voila the AATP Sensor started running like charm!
***** This needs to be added to the support/troubleshoot documentation as the AATP error log took days to generate the error log and hence if it's already as an option for users to verify in advanced, users like me would tackle this right away*****
- EliOfek
Microsoft
JCordova Can you explain - how come only after 3 days you saw the log?
Wasn't the file created from the first crash? I was under the impression it was, but you previously looked in another file...
- That was the difficult part of it and I mentioned it on the 3rd paragraph “There is no Microsoft.Tri.Sensor-Errors.log being created...”
So not sure why it took so long to create, but it wasn’t being created.
