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Fhaddad81's avatar
Fhaddad81
Copper Contributor
Jul 02, 2024

Windows Defender Advanced Threat Protection Service failed to start

Good Day,


I have one PC Microsoft Windows 11 Enterprise couldn’t be onboarded because Windows Defender Advanced Threat Protection Network Detection and Response could not be started. Event ID 101 is being logged under Microsoft-Windows-SENSE/Operational with below error "Windows Defender Advanced Threat Protection Network Detection and Response executable failed to start. Failure code: 0x8007051A"

 

Thanks

  • PeDe83's avatar
    PeDe83
    Jul 03, 2024
    looking up the error with errorlookup in cmtrace:
    "Indicates two revision levels are incompatible.
    Source: Windows"

    did you offboard, reboot, onboard?
  • PeDe83's avatar
    PeDe83
    Copper Contributor
    Jul 03, 2024
    looking up the error with errorlookup in cmtrace:
    "Indicates two revision levels are incompatible.
    Source: Windows"

    did you offboard, reboot, onboard?
    • Fhaddad81's avatar
      Fhaddad81
      Copper Contributor
      Jul 04, 2024
      The device was not onboarded before , but i will offboard it then onboard . I will keep you posted.
    • Fhaddad81's avatar
      Fhaddad81
      Copper Contributor
      Jul 04, 2024
      After trying to offboard then restart it , I onboarded it successfully . most probably the error appeared because this pc was renamed
  • ShadiQ2025's avatar
    ShadiQ2025
    Copper Contributor
    Jul 09, 2024
    The error code 0x8007051a indicates that the process cannot access the file because it is being used by another process. This issue typically arises when there are conflicts or access issues within the system or with other applications. Here are some steps to troubleshoot and resolve this issue:

    Check for Conflicting Applications:

    Ensure no other security software or network-related tools are running that might conflict with Windows Defender Advanced Threat Protection (ATP).
    Update Windows Defender ATP:

    Make sure Windows Defender ATP and all its components are up to date. Check for any updates or patches from Microsoft.
    Restart the Service:

    Restart the Windows Defender ATP service. Open a Command Prompt with administrative privileges and run the following commands:
    sh

    net stop Sense
    net start Sense
    Check System Logs:

    Open the Event Viewer and check the system and application logs for more detailed error messages that could give more context about the issue.
    Permissions Check:

    Ensure that the Windows Defender ATP service has the necessary permissions to access the required files and directories. You can do this by checking the service account and its permissions in the Services console.
    Repair or Reinstall Windows Defender ATP:

    If the issue persists, consider repairing or reinstalling Windows Defender ATP. This can be done via the Settings app under Apps & Features.
    Check Disk Health:

    Sometimes file access issues can be due to disk errors. Run a disk check to ensure there are no underlying issues with the disk:
    sh

    chkdsk /f
    SFC and DISM Commands:

    Run the System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) to repair any corrupted system files:
    sh

    sfc /scannow
    dism /online /cleanup-image /restorehealth
    • Marek_Belan's avatar
      Marek_Belan
      Brass Contributor
      Jul 10, 2024
      OMG in which universe this work?
      net stop Sense
      net start Sense

      this is from chatGPT or what?????????
  • cjg000's avatar
    cjg000
    Copper Contributor
    Jul 17, 2024
    I have noticed the same error on all our Windows Server 2022 onboarded machines. Not seeing it on any other machines with different OS versions.

    Has anyone opened a support request with Microsoft about it?

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