Forum Discussion

Brass Contributor

Dec 07, 2023

Solved

MSSENSE.EXE Exclusions - how and where

We are having file access type issues with various customers over the past week and in each case MSSENSE.EXE is the only thing accessing the files apart from our application. Note that we do not admi...

Brian2019
Dec 08, 2023
AlanPBourke We had a similar issue with some of our apps, you will need to open a case with support to have them put the EDR Exclusion in for you. These are separate from the AV exclusions you add in the security policies. When you do open that ticket they will ask you to run the client analyzer tool to capture what mssense is touching, without that, they will not add the exclusion. They are working on getting the feature added to where you can add your own without supports involvement, you might see if there is a private preview that support can add you into.

Brian2019

Copper Contributor

Dec 08, 2023

AlanPBourke We had a similar issue with some of our apps, you will need to open a case with support to have them put the EDR Exclusion in for you. These are separate from the AV exclusions you add in the security policies. When you do open that ticket they will ask you to run the client analyzer tool to capture what mssense is touching, without that, they will not add the exclusion. They are working on getting the feature added to where you can add your own without supports involvement, you might see if there is a private preview that support can add you into.