Quick Assist and CAS-Proxy

Copper Contributor



We use CAS-Proxy for all our APPS. but we are facing a problem.


Quick Assist does not work.

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If this problem persists, contact your system administrator.

Microsoft Cloud App Security

2 Replies

Hi @BlackFox ,


Are you talking about the Windows remote assistance ?

Cloud app Security reverse proxy if for web clients only so I believe this is the reason you have an issue.


Best regards,





Hi, I have run into the same problem. I removed my account form the CAS-Proxy policy and Quick Assist is working again. I'm looking for a better solution, so if you figure it out please let me know.