Failed to trash the file - MCAS Governance Log

[BaselFawal]

Hi,

After Malware detection policy alert I tried to trash a file but it failed, some were successfully trashed.

how do I know the reason of the failure.

[#2]

the possible reasons are:
1. file locked by user
2. file was already deleted externally to MDA (but the event might not have reached MDA for various reasons)

check with the use if the file exists (and locked), or whether it is already deleted

[#3]

@Dror777 

If the files are no longer available to be deleted, how do you clear the alerts? My experience is that the file can't be deleted, so 'trashing' the file only results in an error message but the alert never clears.