Forum Discussion

Steve Switzer's avatar
Steve Switzer
Copper Contributor
Feb 05, 2019

No logs seen after upgrade to checkpoint 80.20

Hi ALL   The network team upgraded the firewall to checkpoint r80.20 and now we cannot see any logs from them do you know why this might be ?   Steve
Cloud App Security
Danny Kadyshevitch's avatar
Danny Kadyshevitch
Former Employee
Feb 06, 2019

Hi Steve,

 

Please contact support team to help you troubleshoot this. This can be done directly from CAS portal, top right corner '?' > Support.

It would be helpful to get more info on whether traffic comes in and fails to be processed or whether data is not being sent at all from log collector to MCAS.

 

Thanks,

Danny.

  • Steve Switzer's avatar
    Steve Switzer
    Copper Contributor
    Feb 13, 2019

    Thanks Danny