Forum Discussion

stuart townsend's avatar
stuart townsend
Copper Contributor
Aug 15, 2018
Solved

Logs uploading but Cloud App discovery dashboard not updating

Hi, I have implemented a log collector to send logs from my TMG server to CAS. The log collector is called TMG-02. The logs copied, using FTP, to the log collector which then uploads them to CAS. The first run of this 2 files were uploaded and I could see these where successfully parser by viewing the governance log. After probably 20 minutes the discovery dashboard populated. However, if I change the scope from Global to just view TMG-02 it is blank, which doesn't see right to me. Also, when the same files, which now contain more data are uploaded the Cloud App discovery dashboard doesn't update even though I can see they have been successfully uploaded and parser. Also, if I create a snapshot report from these files I see the information that I expect.

Why am I not seeing any discovery data if I just select the log collector of TMG-02 and more importantly why is the discovery dashboard updating with the information from the updated logs?

Regards,

Stuart

  • stuart townsend's avatar
    stuart townsend
    Aug 19, 2018
    Hi Danny,
    Thanks for the reply. I’m out of the office at the moment but I’ll check when I get back. I had only waited a maximum of 3-4 hours so I guess it will be updated now.
    Thanks again,
    Stuart

8 Replies

    • stuart townsend's avatar
      stuart townsend
      Copper Contributor
      Hi Danny,
      Thanks for the reply. I’m out of the office at the moment but I’ll check when I get back. I had only waited a maximum of 3-4 hours so I guess it will be updated now.
      Thanks again,
      Stuart
      • stuart townsend's avatar
        stuart townsend
        Copper Contributor

        Thanks Danny that was exactly what my problem was.

         

        As a side note, do you know if there is a way of removing a connected app in the portal? I have accidentally connected to the same Okta organization twice and want to remove one of the connections?

Resources