Forum Discussion

Paul Youngberg's avatar
Paul Youngberg
Steel Contributor
Mar 09, 2017

Prevent Unsubscribe

Big roadblock to us for our Groups rollout. We want to prevent users from unsubscribing from certain groups. There's certain communications that we want to send to the "All-Hands@company.com" Group t...
groups
Office 365 Groups
cfiessinger's avatar
cfiessinger
Icon for Microsoft rankMicrosoft

You can't enforce subscripton to groups today and instead users have the option to choose which group hits their inbox. Couple observations:

- Have you considered using the @all options in OWA? (forces a message in everyone's inbox)

- just because a message is in someone's inbox does not mean it gets read and in addition a user can easily create a rule to put that message in "deleted items"

- for important company updates at Microsoft we use a number of channels and not just email: Yammer, Skype, SP intranet

 

Matthew Grimley's avatar
Matthew Grimley
Copper Contributor
Mar 14, 2017

This is a real problem for us (secondary school). We are having repeated occurances of people accidentally unsubscribing from groups. (i thought this was from the iOS app, but can't now replicate it).


We are currently playing with Microsoft Classroom and really need to know that we can deploy a consistent experience for users. Currently, every homework will be met with "I didnt get an email" and our staff who aren't microsoft tenant admins will not care how or why i can't help.

Would a compromise be to allow tennant admins to remove the suffix in the email body? It would still allow people to unsubscribe via the menu's in Outlook, but remove the prominent prompt in every communication we send.

This is a huge disadvantage with Office365 groups over normal DG's and is making me regret migrating our mail groups over.

Fundamentally, our users just need to know that corporate mail will hit their inbox, not disappear off into an somehwat obscure parallel folder structure. Please understand that many of our users already struggle with the complexity of outlook.

Thanks

  • Matthew Grimley's avatar
    Matthew Grimley
    Copper Contributor
    Mar 15, 2017

    Actually.. looking at this, this morning and things appear to have changed. An email sent to an all staff group yesterday included the "unsubscribe" postscript, but one sent to the same group today just has the "You're receiving this message because you're a member of the all staff group".

    This is exactly how i'd like it to look, but i can't see any notifications that this change is intentional! (nor how to apply it to my other groups, which behave differently!

    Using PowerShell, i can't see any differences between the "All Staff" group yesterday and today, nor between the "All Staff" group and the other groups which still prompt for unsubscription..

    Am i missing something really simple? Would hate to have hijacked a thread that i thought was related!

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