Aug 29 2021 09:07 AM
I have a domain through Google and work email through Microsoft. When I try to add the MX Record from Microsoft to Google, I get the error message "Invalid Format". I don't know what other way to get around this in order to start receiving emails. Can someone please help me with this issue?
Oct 24 2021 06:56 PM
@Aksmith14 I'm receiving the same error; please advise.
Oct 30 2021 03:50 PM
Jan 26 2022 08:50 AM
I think this issue is largely created by the common mistake in which the Priority value on the Microsoft Domain page is ignored when entering a value into the Data field on the Google Domain page.
When you enter the info into the Data field of the Google Domain page for the MX record, it's actually a combination of two separate fields from the Microsoft Domain setup page called Priority and Points to address or value.
So, for example, if the MX record in Microsoft Domain setup page state the Priority value is "0" and the Points to address or value field shows the value of "xxxx.com.mail.outlook.com." then when completing the "data" field on the Google Domain page for the MX record, it should read "0 xxx.com.mail.outlook.com."
Apr 27 2022 10:01 AM
@TKO_888 I did this and it appears to work somewhat better than before. However, I'm now receiving 'invalid entry'. Any other recommendations?
Apr 28 2022 07:37 AM
@SLE2022 Not sure, if you want to screenshot the fields on your domain page and then what you entered into Microsoft field that is prompting the error, maybe we can see something to help?
Apr 28 2022 08:53 AM
@TKO_888 nevermind, I had a typo in the value! It works now with your recommendation. Appreciate your answer, I was on with MS and they didn't know this either!
Apr 28 2022 10:45 AM
@SLE2022 That's excellent! Thank you for closing the loop 😃
Jul 11 2022 08:12 PM
@TKO_888 , Hi we are facing the same issue after adding MX records it is showing clearly in the MXtoolbox Lookup when it comes to the office 365 admin panel it shows an invalid entry.
i have provided like priority 40 xxx-in.mail.protection.outlook.com. third party vendor MX records 10 123-in.mail.protection.outlook.com 20 456-in.mail.protection.outlook.com. pls suggest do you have any solution
Sep 23 2022 06:57 AM
Feb 20 2023 03:01 PM