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Aksmith14's avatar
Aksmith14
Copper Contributor
Aug 29, 2021

MX Record invalid format

I have a domain through Google and work email through Microsoft. When I try to add the MX Record from Microsoft to Google, I get the error message "Invalid Format". I don't know what other way to get...
TKO_888's avatar
TKO_888
Copper Contributor

I think this issue is largely created by the common mistake in which the Priority value on the Microsoft Domain page is ignored when entering a value into the Data field on the Google Domain page.

 

When you enter the info into the Data field of the Google Domain page for the MX record, it's actually a combination of two separate fields from the Microsoft Domain setup page called Priority and Points to address or value.

 

So, for example, if the MX record in Microsoft Domain setup page state the Priority value is "0" and the Points to address or value field shows the value of "xxxx.com.mail.outlook.com." then when completing the "data" field on the Google Domain page for the MX record, it should read "0 xxx.com.mail.outlook.com."

 

 

SLE2022's avatar
SLE2022
Copper Contributor
Apr 27, 2022

TKO_888 I did this and it appears to work somewhat better than before.  However, I'm now receiving 'invalid entry'.  Any other recommendations?

  • TKO_888's avatar
    TKO_888
    Copper Contributor
    Apr 28, 2022

    SLE2022 Not sure, if you want to screenshot the fields on your domain page and then what you entered into Microsoft field that is prompting the error, maybe we can see something to help?

    • SLE2022's avatar
      SLE2022
      Copper Contributor
      Apr 28, 2022

      TKO_888 nevermind, I had a typo in the value!  It works now with your recommendation.  Appreciate your answer, I was on with MS and they didn't know this either!

      • TKO_888's avatar
        TKO_888
        Copper Contributor
        Apr 28, 2022

        SLE2022 That's excellent! Thank you for closing the loop 😃

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