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Tim Gagne's avatar
Tim Gagne
Brass Contributor
Oct 07, 2016

Guest Access Missing (was available)

We had been using "Guest Access" in the Office 365 groups without issue, however I just went to add a new guest user and I can no longer do it. I receive the "You can only add individual people who a...
Office 365 Groups
  • Tim Gagne's avatar
    Tim Gagne
    Oct 11, 2016

    Just a heads up for anyone else experiencing this issue, MS was able to resolve this issue on the back end after a couple of direct messages with a MS employee via this community.

     

    Thanks Sahil Arora for the help!

theDavidSlight's avatar
theDavidSlight
Brass Contributor

Just confirming to close the thread that everything is back working now (10/13/2016) or Thursday 13th October to humans

Sahil Arora's avatar
Sahil Arora
Icon for Microsoft rankMicrosoft
Oct 14, 2016

The issue has been resolved Guest access should be up & working. Let us know if you are still not able to see it.

  • Rebecca Phillips's avatar
    Rebecca Phillips
    Copper Contributor
    Oct 17, 2016

    Hi there, I've been tracking this thread as we have been having same issue. I have open ticket with MS Support SRX616101192766073ID but haven't heard anything back since early last week. Unfortunately we still have at least one user that is unable to add external guest users to an Office 365 group, same error.

    • Sahil Arora's avatar
      Sahil Arora
      Icon for Microsoft rankMicrosoft
      Oct 17, 2016

      Thanks Rebecca for reaching out! Can you send me the tenant name & user-id through private message? Also can you ask the user to clear the cache & start again?

       

    • Sahil Arora's avatar
      Sahil Arora
      Icon for Microsoft rankMicrosoft
      Oct 17, 2016

      As discussed over Message, this user isnt on First release as the tenant settings is to have first release at user-level.

      Hence the user is not seeing guest access.

      • Mark Juniper's avatar
        Mark Juniper
        Copper Contributor
        Oct 21, 2016

        Hi, I've been having the same issue on a site trying to test this before sharing with clients. All the pieces are in place both in the admin and the UI. I get the option to add guest users it just doesn't allow me to with the following message:

         

        "You can only add individual people who are inside your organization"

         

        I can see the guest tab and even external email addresses with the indication that they are "guest" when I add members to a group. It just throws this message. Is this available or still under rollout?

         

        Thanks.

         

         

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