Forum Discussion

bart_vermeersch's avatar
bart_vermeersch
Steel Contributor
Nov 23, 2016

Groups not visible in Outlook 2016 (professional version)

Hello,   What can we do to fix or troubleshoot the following isssue:   In Outlook Online we can see our office 2016 groups, but in Outlook 2016 we see no groups listed below the header "Groups". ...
Office 365 Groups
Harley Day's avatar
Harley Day
Copper Contributor
Apr 17, 2018

Same here.

I'm running:

  • Microsoft Outlook Professional Plus 2016
  • MSO (16.0.4549.1000) 32-bit

 

On the OS:

  • windows 10 enterprise
  • version 1607
  • build 14393.2189

I have created an Office 365 group using outlook online, but cannot see it in the desktop application:

I am logged into my office 365 institutional account within Outlook desktop.

 

I hope this information helps.

 

Rnishat0786's avatar
Rnishat0786
Iron Contributor
Sep 07, 2018

Hi Harley

 

Unfortunately If you are running Outlook 2016 Professional Plus MSO (16.0.4549.1000) either 32 bit or 64 bit. Groups will not show in Outlook 2016.

 

It is better to switch to Outlook 2016 Pro Plus. A lot of users faced the same issue in our organization and finally we made a switch to Outlook 2016 Pro Plus to fix the issue.

 

Thanks

 

Robin Nishad

----------------

Technical Consultant

 

 
  • michaellehndorff_2's avatar
    michaellehndorff_2
    Copper Contributor
    Jun 18, 2020

    cbotsikas   ...it works! Thank you very much for your efforts. We had the same issue with a new PC, groups not displayed in Outlook (Office Enterprise).

  • cbotsikas's avatar
    cbotsikas
    Copper Contributor
    Jun 12, 2020

    Rnishat0786 I had similar issue. I was trying to install on a clean windows pc, O365 Pro Plus Retail (Microsoft Outlook for Microsoft 365 MSO (16.0.12827.20238)) offered by office.com and there was nothing related to Office Groups (there was no ribbon "Groups" group or any other options). I tried both x32 and x64 with no results.

    I ended up downloading and installing Office 2016 Professional Plus (ProPlusRetail.img) which fixed the Groups issue and (without entering any license) it automatically updated to Microsoft Outlook 2016 MSO (16.0.9029.2106) and then to Microsoft Outlook for Microsoft 365 MSO (16.0.12827.20200) keeping the Groups functionality and activating using my o365 license...

    I also tried uninstalling and installing again using the initial installer from office.com and behold, the Groups options were still there (of course I didn't cleanup any registry or AppData configurations between the various installations).

     

    Hope it helps anyone out there going crazy over the missing groups, although it's definitely not a clean solution..

  • Rnishat0786's avatar
    Rnishat0786
    Iron Contributor
    Apr 24, 2019

     

    Jerome_Ferrer22 

     

    I have seen this issue in our organisation and around 10 users were unable to see O365 groups... better part is that other users were able to see the O365 groups.. so what I noticed is that the affected users were using Outlook 2016 Professional Plus MSO (16.0.4549.1000).


    Once we switched to Outlook 2016 Pro plus the issue was resolved. No changes were made anywhere else...

     

    Thanks

  • Jerome_Ferrer22's avatar
    Jerome_Ferrer22
    Copper Contributor
    Apr 23, 2019

    Hi Robin,

     

    Can you further explain?

     

    Unfortunately, If you are running Outlook 2016 Professional Plus MSO (16.0.4549.1000) either 32 bit or 64 bit. Groups will not show in Outlook 2016.

     

    It is better to switch to Outlook 2016 Pro Plus.