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bart_vermeersch's avatar
bart_vermeersch
Steel Contributor
Nov 23, 2016

Groups not visible in Outlook 2016 (professional version)

Hello,   What can we do to fix or troubleshoot the following isssue:   In Outlook Online we can see our office 2016 groups, but in Outlook 2016 we see no groups listed below the header "Groups". ...
Office 365 Groups
cbotsikas's avatar
cbotsikas
Copper Contributor

Rnishat0786 I had similar issue. I was trying to install on a clean windows pc, O365 Pro Plus Retail (Microsoft Outlook for Microsoft 365 MSO (16.0.12827.20238)) offered by office.com and there was nothing related to Office Groups (there was no ribbon "Groups" group or any other options). I tried both x32 and x64 with no results.

I ended up downloading and installing Office 2016 Professional Plus (ProPlusRetail.img) which fixed the Groups issue and (without entering any license) it automatically updated to Microsoft Outlook 2016 MSO (16.0.9029.2106) and then to Microsoft Outlook for Microsoft 365 MSO (16.0.12827.20200) keeping the Groups functionality and activating using my o365 license...

I also tried uninstalling and installing again using the initial installer from office.com and behold, the Groups options were still there (of course I didn't cleanup any registry or AppData configurations between the various installations).

 

Hope it helps anyone out there going crazy over the missing groups, although it's definitely not a clean solution..

michaellehndorff_2's avatar
michaellehndorff_2
Copper Contributor
Jun 18, 2020

cbotsikas   ...it works! Thank you very much for your efforts. We had the same issue with a new PC, groups not displayed in Outlook (Office Enterprise).

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