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Magnus Ramfelt's avatar
Magnus Ramfelt
Iron Contributor
Aug 16, 2016

Groups connector to Zendesk

Hi all,

 

What does the group connection to Zendesk do? Will my users somehow be able to manage Zendesk tickets inside of groups?

groups

4 Replies

  • cfiessinger's avatar
    cfiessinger
    Icon for Microsoft rankMicrosoft
    Aug 19, 2016
    No sure what you mean by "manage" by most tasks will be handled in Zendesk, give it a try.
  • Magnus Ramfelt's avatar
    Magnus Ramfelt
    Iron Contributor
    Aug 17, 2016

    Hmmm, that subject title is not what I intended it to be obviously... Wonder if some admin can change it....

    • Lana O'Brien's avatar
      Lana O'Brien
      Silver Contributor
      Aug 19, 2016

      Hi Magnus, you should be able to edit your own message by clicking on the three dots in the upper right of the message then "edit". 

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