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Microsoft

IIS uses worker processes (w3wp.exe file in Windows) to handle client requests. If w3wp.exe crashes, your users cannot access to your application until the process starts again. In Event Viewer, you may see the exception codes 0xc0000005 and 0xe0434352 recorded during crashes.

 

Exception descriptions from Event Viewer are below. “Faulting module name” refers to the component that causes the crash.

 

Event ID: 1000

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899b8a

Faulting module name: KERNELBASE.dll, version: 10.0.14393.2608, time stamp: 0x5bd1340d

Exception code: 0xe0434352

Event ID: 1000

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899b8a

Faulting module name: OraOps12.dll, version: 2.121.1.0, time stamp: 0x52002676

Exception code: 0xc0000005

1.png

Solution

Based on the logs above, there are two exception codes that lead to the root cause:

  • Exception code 0xc0000005: It translates into ERROR_ACCESS_DENIED (Source). What to do:
    • Check the file permissions. The application pool identity of your application pool should have read and write permissions on the website’s folder (A related topic).
    • Check the Antivirus logs. There might be a record indicating the file access block. You can temporarily disable antivirus software and monitor the system.
    • Look for the faulting module name. In the logs above, it is OraOps12.dll. This is a part of Oracle Data Access Components (ODAC). Upgrading or repairing the related module could fix the issue.
  • Exception code 0xe0434352: This is a generic CLR exception code. It is thrown when there is an internal issue in the application. In most cases, it is either System.NullReferenceException or System.ArgumentException
    • There is no straightforward way to solve these kind of issues. I would recommend debugging the application in Visual Studio to get more details. In case you don’t have access to the source code, you can use DebugDiag or WinDbg for further troubleshooting.
7 Comments
Occasional Visitor

Hi All

i am getting error my server .On which their is no visual studio on server .

After that i am getting this error please suggest me solution .

Error :-

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899b8a
Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcba29
Exception code: 0x80000003
Fault offset: 0x00000000000c5f72
Faulting process id: 0x3c88
Faulting application start time: 0x01d5c1108acdd6c9
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: d54b0a50-b834-4e29-a950-24923cb73ae1
Faulting package full name:
Faulting package-relative application ID:

 

Thanks

Microsoft

@Atul1993 I would recommend collecting a dump file with DebugDiag to find out the stack trace and underlying issue

Occasional Visitor

Hi

I have almost error, could you please tell me how you fix ? Thx

 

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899135
Faulting module name: KERNELBASE.dll, version: 10.0.14393.3659, time stamp: 0x5e9140ea
Exception code: 0xe0434352
Fault offset: 0x000dc562
Faulting process id: 0x2280
Faulting application start time: 0x01d640f70f7dc258
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 70f61ea0-a109-4206-8313-cc807c165e18
Faulting package full name:
Faulting package-relative application ID:

Hi All,

 

We are getting the following error, ie IIS crash.

Please suggest me solution .

Error :-

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899b8a
Faulting module name: ntdll.dll, version: 10.0.14393.3383, time stamp: 0x5e8d4386

 

Thanks,

Parvathi

Microsoft

@Parvathi_012503 and @mrflchen, thank you for your comments. The error messages you posted don't provide details about the root cause. Most of the time, there is another event log recorded right before the crash. That event log should have an error message and stack trace related to the crash.

 

You can also use DebugDiag to collect a crash dump

Hi Nedim,

 

As you suggested, I collected event log for IIS crash 1000 error. Could you please find the Event log, before IIS crash and let me know the solution.

 

IIS Crash Error_1000.png

 

Thanks,

Parvathi

Microsoft

Hi @Parvathi_012503, unfortunately, it looks like there hasn't been a log recorded that may show the root cause. In this case, I would recommend collecting a dump file by using Crash rule in DebugDiag. You can analyze the dump file by using DebugDiag Analysis that comes with the same installation

 

If you require Microsoft's assistance analyzing the dump file and troubleshooting the issue further, I'd appreciate it if you create a support request: https://support.microsoft.com/en-us/hub/4343728/support-for-business