In an in-patient setting, a Nurse Leader can capture valuable details about the patient experience and drive actions and activity all from a single, business configurable, mobile application. This is one example of extending theMicrosoft Cloud for Healthcarewithout code to meet the needs of a narrow use case while unlocking the data so they can be minded for insights to improve the patient experience.
Business Challenge
Patient experience management is fragmented between systems and faces challenges to adequately meet real-time needs as well as aggregation to derive insights. Practitioners enter and manage service request needs sit outside of rounding tools. This leads to extra steps for clinicians/nurses, delays and confusion in request entry, and lack of escalation/accountability.
Business Outcomes
Provide better patient experiences that drive loyalty and a deeper consumer/provider relationship.
Enabled by:
Rounds become a way to gather valuable experience insights
Higher sentiment insights for in-patient experiences
Faster response to in-patient non-clinical needs such as facilities and amenities requests
Reduced administrative burden
Solution Overview
Experience rounding solution focused on patient experience, built in the Cloud for Healthcare
Mobile application for Nurse Leader
Prioritized rounding lists
Rounding map with visual alerts and sentiment indicator
Configurable patient experience surveys
Integrated with FHIR (Location, Encounter, Patient)
Connectors for other systems, including SaaS and on-prem application
