Forum Discussion
Microsoft partner blocked me for creating support tickets with microsoft tech support
I procure business premium license for my new tenant through a Microsoft partner in india. All of sudden I can see I am unable to raise a ticket with microsoft tech support as partner has blocked me.
Now, more shocking part is.. I can see that partner started charging for every ticket I raised through them. Need help in this issue..
Microsoft does not charge for support.. why should I pay partner to support ticket..?
Moreover, they tech support is worst , its impacting my business, and sometime I can't raise ticket with microsoft directly as my option has been blocked. Please suggest
2 Replies
Hi sofiur
If you are not happy with your current partner then you can remove the Partner relationship in Microsoft 365 admin center. But it's better when you have a win-win situation with the current partner and talk with him about the misunderstandings and the costs.
Please check in the Microsoft 365 admin center unter https://admin.microsoft.com that your current partner are listed unter Settings > Partner relationsips. On this place you can also remove the relationship. Please talk before with the partner.
I hope i help you with this.
Regards Thomas
- Hello Sofiur
Please see the following links below
https://docs.microsoft.com/en-us/microsoft-365/admin/misc/add-partner?view=o365-worldwide
https://docs.microsoft.com/en-us/microsoft-365/commerce/manage-partners?view=o365-worldwide
or you can call in an request for the billing and subscription team, see the link below
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
https://support.microsoft.com/contactus
