The Hybrid Agent is now GA!
Published Jul 01 2019 08:00 AM 28.5K Views

We’re delighted to announce that Microsoft Hybrid Agent has reached General Availability! We first talked about this agent nearly two years ago at Ignite and we’re very happy to have reached this important milestone today.


The Agent has been available in Preview for quite some time as you probably know, and in that time over 250,000 mailbox moves have been initiated through the Agent. That’s amazing to us, given we often hear customers are hesitant to use Preview code in production. Well, with this Preview we’ve proven it works (honestly, you've all proven it works by setting it up and moving mailboxes with it), so anyone who was holding out, now’s the time to start using the Agent.


Upgrading your Preview Hybrid Agents to the GA build

If you are running the Private or Public Preview build of the Hybrid Agent, we’ve made some minor but important fixes and we recommend you update to this build.

If you don’t already have multiple agents, we recommend you install an additional agent to keep data flowing during the process up updating the agent, but this is not required. Steps to install additional agents can be found here.

 Update each agent machine

  1.  Stop the Hybrid Agent service: Microsoft Hybrid Service.
    Hybrid Agent GA Pic 1.png
  2. Uninstall the Microsoft Hybrid Service from Programs and Features.Hybrid Agent GA Pic 2.png
  3. Go to and download the MSI.
  4. Run the MSI.
  5. At the credential prompt, use your Azure global admin creds just like when you signed in with HCW.
  6. Once the install completes, check to make sure the service is running.
  7. The update is complete!

For complete Hybrid Agent details, please refer to documentation.

Thanks again to those who participated in our private and public previews! Your feedback was invaluable and greatly appreciated! For those of you who have been waiting for GA, now is the time! Let’s get those mailboxes moving!


Thank you,

Exchange Hybrid Team

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Last update:
‎Jul 01 2019 04:37 PM
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