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iOS 4 and Exchange ActiveSync

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The_Exchange_Team
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Jul 01, 2010

Recently Apple released iOS 4 (the new name for the operating system that runs on iPhones, iPod touches, and iPads). Since its release there have been numerous reports (link, link, link) of a number of issues with new iPhone 4s (and older iPhone models running the updated software version) when using Exchange ActiveSync (EAS) for mobile email. I wanted to put up a quick posting about what issues users may be seeing and what we’re doing about it.

Issues:

  1. Exchange administrators are seeing heavier than normal loads on their servers from users with iOS devices: We are in contact with Apple’s engineering team and are trying to help them fix this issue. In the meantime Apple has released a support article (link) which directs administrators who are experiencing this issue to push an iOS profile (link) that changes the timeout their Exchange ActiveSync connection uses to their users to four minutes which should be long enough for the vast majority of users. Those that need longer can edit the XML file in any text editor by searching for ‘240.0’ (no quotes) and changing it to the desired number of seconds, or you can use Apple’s configuration utility editor (link) to make this change.
    Update 7/15: Apple has released iOS 4.0.1, which includes the iOS profile change discussed earlier in this post.

    Update 7/1 1:10 PM: We had suggested using Apple's configuration utility to make this change. Apple has informed us that you should not use the configuration utility to edit or install the update. Use a text editor such as Notepad to change the timeout value in the update, if required. The configuration utility doesn't know about the timeout key used in the update.

  2. Email, calendar, or contacts are not syncing: We believe this is the same issue as #1. The support article and solution listed above are the current recommendation from Apple while a fix is being worked on.
  3. iPhone is not working with Google Apps over Exchange ActiveSync: Google licenses the server portion of Exchange ActiveSync from Microsoft (link) but Google wrote their own software to implement the protocol. Google is responsible for making sure their implementation of Exchange ActiveSync runs correctly and in this case Google claims that they had a server issue (link).

We have been in contact with Apple about each of these issues (as well as some others that seem to not be directly related to EAS but are more email related in general). Apple has assured us that a fix is being worked on though they have not commented on a release timeline for the fix. We will be continuing to work with Apple to help resolve the current issues relating to iOS 4 using Exchange ActiveSync.

Adam Glick
Sr. Technical Product Manager

Published Jul 01, 2010
Version 1.0

80 Comments

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  • Deleted's avatar
    Deleted
    Aug 26, 2010
    PLEASE NOTE: Regarding Jim Goings's comment above:

    We DO NOT suggest that you follow the procedure on the blog. Instead, you should contact Apple support and work with them to receive a fix.
  • Deleted's avatar
    Deleted
    Aug 11, 2010
    Ron - I work for a University and our users are also experiencing the issues with sending e-mail in iOS 4.0 and 4.0.1.  It sits at "sending" 50% of the time.  If you let it sit there, the phone heats up and eventually kills the battery.  Do you know of any solution?  Is Apple aware of this issue(admitting it/ working to fix it)?  Users running iOS 3.x.x don't have this issue.  We are running Exchange 2010 RTM.
  • Deleted's avatar
    Deleted
    Aug 09, 2010
    Our single Exchange 2003 server gradually over the course of about 4 days came to a grinding halt after many of our users upgraded to the iPhone 4.  

    Last Friday I noticed that the full backup of our 275GB mailbox database took almost twice as long to complete (16 hours instead of the normal 8 hours).  The next couple nights were equally bad, and then the business day started on Monday and almost immediately the normal daily email was queuing up and messages were being delivered up to 90 min late.  The server just couldn't keep up, but this didn't really make any sense because everything was working properly, but it was just not fast enough.  What possibly would cause such a sudden and large performance hit?  Eventually we tracked down that it was the iPhones, so we stopped it at the firewall, witnessed Exchange start to improve almost immediately, and then we let the mail queues catch up.  At that point we decided to open the necessary ports once again, and things remained fine for a couple hours until...  all of a sudden the mail queues jumped way up again.  The mailbox store actually began to refuse everything.  Outlook clients wouldn't send mail at all at that point and got immediate bouncebacks, so of course our users weren't too happy about this, and neither were we.  The application log was littered with events from Exchange, and I was extremely concerned about possible database corruption.  The store.exe process was constantly churning away, but no mail was coming or going, and fortunately a simple restart fixed everything.  But that was only after a lot of sweating since the previous few night's backup had not completed yet either.  

    We have since gone back to using just IMAP for now, so that our Exchange server can keep up until we upgrade to a 4-server Exchange 2010 solution next month, but of course our users want the calendar and contact sync functionality from ActiveSync, as well as the push email.  I would love to see Apple and Microsoft address this immediately.

  • Deleted's avatar
    Deleted
    Aug 07, 2010
    We are seeing messages stuck in Outbox on 4.0.1 phones (both iPhone 4 and 3Gs). Cannot recall having any reports of this prior to 4.0.1. Server is Exchange 2010 RTM RU2. No other mail accounts are configured on the iPhone.

    We're stuck here .. want to require folks running 4.0.0 to upgrade to 4.0.1, but from the end user experience, 4.0.1 is worse then 4.0.0.
  • Deleted's avatar
    Deleted
    Aug 06, 2010
    I should have said our configuration is Exchange 2010 R4 on Windows 2008R2.

    I believe this is only happening for EWS clients (Entourage and the up coming Outlook for MAC 2011)
  • Deleted's avatar
    Deleted
    Aug 06, 2010
    http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_26374879.html

    Synchronization with your iPhone failed for 1 items.
    The following items couldn't be sent to your mobile phone. They haven't been deleted. You should be able to access them using either Outlook or Outlook Web App.

           Item Folder:       Inbox
           Item Type:       IPM.Schedule.Meeting.Resp.Pos
           Item Created:       3/08/2010 3:09:25 a.m.
           Item Subject:       Accepted: Test 4

    This not only effects iPhones also had this for Nokia devices. The problem occurs with the Accepted: or Declined: email that come back from booking a meeting with a resource or person. It is related to the unread/read mark.

    In my client if I leave these Accepted/Declined messages unread I do not get the "Synchronization with your mobile failed for 1 items" once I have read the message I get the error. Basically what's happening (or not happening) is that the message remains unread on my mobile device. So the unread/read mark is not transferred to the mobile device.

    When I then look at the message on the device it says "This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program. text/plain"

    If I open an Accepted/Declined message on the device before it has been read on the client it reads fine "Your request was accepted"

    It's like reading the message in the client is changing the format of the message some how.
  • Deleted's avatar
    Deleted
    Aug 06, 2010
    Exchange 2010 does not seem to function through the Mail application in IOS 4 at all for me (though the "lite" version does seem to work in Safari). Are all these tests being done using previous versions of exchange servers?
  • Deleted's avatar
    Deleted
    Aug 06, 2010
    We have several users on OS 4.0.1 that are stil experiencing issues when sending email. The process just hangs trying to send. It can sometimes be cleared by turning the radio off/on but generally requires a restart of the phone. How can Apple expect to have their phones used in the Enterprise and not address this big issue in a timely manner?
  • Deleted's avatar
    Deleted
    Aug 04, 2010
    So what is Apple doing about this? We are now using VPN connections on the phone so the users can send email. Is there anything that can be done on our end without Apple's help to change a setting in Exchange or ISA to fix this? This is ridiculous!
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Recently Apple released iOS 4 (the new name for the operating system that runs on iPhones, iPod touches, and iPads). Since its release there have been numerous reports (link, link, link) of a number of issues with new iPhone 4s (and older iPhone models running the updated software version) when using Exchange ActiveSync (EAS) for mobile email. I wanted to put up a quick posting about what issues users may be seeing and what we’re doing about it.

\n

Issues:

\n
    \n
  1. Exchange administrators are seeing heavier than normal loads on their servers from users with iOS devices: We are in contact with Apple’s engineering team and are trying to help them fix this issue. In the meantime Apple has released a support article (link) which directs administrators who are experiencing this issue to push an iOS profile (link) that changes the timeout their Exchange ActiveSync connection uses to their users to four minutes which should be long enough for the vast majority of users. Those that need longer can edit the XML file in any text editor by searching for ‘240.0’ (no quotes) and changing it to the desired number of seconds, or you can use Apple’s configuration utility editor (link) to make this change.\n
    Update 7/15: Apple has released iOS 4.0.1, which includes the iOS profile change discussed earlier in this post.
    \n

    Update 7/1 1:10 PM: We had suggested using Apple's configuration utility to make this change. Apple has informed us that you should not use the configuration utility to edit or install the update. Use a text editor such as Notepad to change the timeout value in the update, if required. The configuration utility doesn't know about the timeout key used in the update.

    \n
    \n
    2. \n
  2. Email, calendar, or contacts are not syncing: We believe this is the same issue as #1. The support article and solution listed above are the current recommendation from Apple while a fix is being worked on.
    3. \n
  3. iPhone is not working with Google Apps over Exchange ActiveSync: Google licenses the server portion of Exchange ActiveSync from Microsoft (link) but Google wrote their own software to implement the protocol. Google is responsible for making sure their implementation of Exchange ActiveSync runs correctly and in this case Google claims that they had a server issue (link).
    4. \n
\n

We have been in contact with Apple about each of these issues (as well as some others that seem to not be directly related to EAS but are more email related in general). Apple has assured us that a fix is being worked on though they have not commented on a release timeline for the fix. We will be continuing to work with Apple to help resolve the current issues relating to iOS 4 using Exchange ActiveSync.

\n

Adam Glick
Sr. Technical Product Manager

","body@stringLength":"4973","rawBody":"

Recently Apple released iOS 4 (the new name for the operating system that runs on iPhones, iPod touches, and iPads). Since its release there have been numerous reports (link, link, link) of a number of issues with new iPhone 4s (and older iPhone models running the updated software version) when using Exchange ActiveSync (EAS) for mobile email. I wanted to put up a quick posting about what issues users may be seeing and what we’re doing about it.

\n

Issues:

\n
    \n
  1. Exchange administrators are seeing heavier than normal loads on their servers from users with iOS devices: We are in contact with Apple’s engineering team and are trying to help them fix this issue. In the meantime Apple has released a support article (link) which directs administrators who are experiencing this issue to push an iOS profile (link) that changes the timeout their Exchange ActiveSync connection uses to their users to four minutes which should be long enough for the vast majority of users. Those that need longer can edit the XML file in any text editor by searching for ‘240.0’ (no quotes) and changing it to the desired number of seconds, or you can use Apple’s configuration utility editor (link) to make this change.\n
    Update 7/15: Apple has released iOS 4.0.1, which includes the iOS profile change discussed earlier in this post.
    \n

    Update 7/1 1:10 PM: We had suggested using Apple's configuration utility to make this change. Apple has informed us that you should not use the configuration utility to edit or install the update. Use a text editor such as Notepad to change the timeout value in the update, if required. The configuration utility doesn't know about the timeout key used in the update.

    \n
    \n
    2. \n
  2. Email, calendar, or contacts are not syncing: We believe this is the same issue as #1. The support article and solution listed above are the current recommendation from Apple while a fix is being worked on.
    3. \n
  3. iPhone is not working with Google Apps over Exchange ActiveSync: Google licenses the server portion of Exchange ActiveSync from Microsoft (link) but Google wrote their own software to implement the protocol. Google is responsible for making sure their implementation of Exchange ActiveSync runs correctly and in this case Google claims that they had a server issue (link).
    4. \n
\n

We have been in contact with Apple about each of these issues (as well as some others that seem to not be directly related to EAS but are more email related in general). Apple has assured us that a fix is being worked on though they have not commented on a release timeline for the fix. We will be continuing to work with Apple to help resolve the current issues relating to iOS 4 using Exchange ActiveSync.

\n

Adam Glick
Sr. Technical Product Manager

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this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"ModerationData:moderation_data:592289":{"__typename":"ModerationData","id":"moderation_data:592289","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592289":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592289","revisionNum":1,"uid":592289,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592289"},"body":"PLEASE NOTE: Regarding Jim Goings's comment above:\n
\n
We DO NOT suggest that you follow the procedure on the blog. Instead, you should contact Apple support and work with them to receive a fix.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"195","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-26T03:11:32.000-07:00","lastPublishTime":"2010-08-26T03:11:32.000-07:00","metrics":{"__typename":"MessageMetrics","views":1669},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592289","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592288":{"__typename":"ModerationData","id":"moderation_data:592288","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592288":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592288","revisionNum":1,"uid":592288,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592288"},"body":"Just posted an article on my blog with a fix for Exchange 2010 users.  We got a NEW profile from Apple that reverts EAS support to 12.1.  So far, 100% fix rate.\n
\n
http://www.jimgoings.com/2010/08/fix-for-iphone-ios-4-and-exchange-2010-active-sync-issues/","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-25T22:27:27.000-07:00","lastPublishTime":"2010-08-25T22:27:27.000-07:00","metrics":{"__typename":"MessageMetrics","views":1669},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592288","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592287":{"__typename":"ModerationData","id":"moderation_data:592287","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592287":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592287","revisionNum":1,"uid":592287,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592287"},"body":"Ron - I work for a University and our users are also experiencing the issues with sending e-mail in iOS 4.0 and 4.0.1.  It sits at \"sending\" 50% of the time.  If you let it sit there, the phone heats up and eventually kills the battery.  Do you know of any solution?  Is Apple aware of this issue(admitting it/ working to fix it)?  Users running iOS 3.x.x don't have this issue.  We are running Exchange 2010 RTM.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-11T08:08:40.000-07:00","lastPublishTime":"2010-08-11T08:08:40.000-07:00","metrics":{"__typename":"MessageMetrics","views":1669},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592287","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592286":{"__typename":"ModerationData","id":"moderation_data:592286","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592286":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592286","revisionNum":1,"uid":592286,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592286"},"body":"Our single Exchange 2003 server gradually over the course of about 4 days came to a grinding halt after many of our users upgraded to the iPhone 4.  \n
\n
Last Friday I noticed that the full backup of our 275GB mailbox database took almost twice as long to complete (16 hours instead of the normal 8 hours).  The next couple nights were equally bad, and then the business day started on Monday and almost immediately the normal daily email was queuing up and messages were being delivered up to 90 min late.  The server just couldn't keep up, but this didn't really make any sense because everything was working properly, but it was just not fast enough.  What possibly would cause such a sudden and large performance hit?  Eventually we tracked down that it was the iPhones, so we stopped it at the firewall, witnessed Exchange start to improve almost immediately, and then we let the mail queues catch up.  At that point we decided to open the necessary ports once again, and things remained fine for a couple hours until...  all of a sudden the mail queues jumped way up again.  The mailbox store actually began to refuse everything.  Outlook clients wouldn't send mail at all at that point and got immediate bouncebacks, so of course our users weren't too happy about this, and neither were we.  The application log was littered with events from Exchange, and I was extremely concerned about possible database corruption.  The store.exe process was constantly churning away, but no mail was coming or going, and fortunately a simple restart fixed everything.  But that was only after a lot of sweating since the previous few night's backup had not completed yet either.  \n
\n
We have since gone back to using just IMAP for now, so that our Exchange server can keep up until we upgrade to a 4-server Exchange 2010 solution next month, but of course our users want the calendar and contact sync functionality from ActiveSync, as well as the push email.  I would love to see Apple and Microsoft address this immediately.\n
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-09T07:10:32.000-07:00","lastPublishTime":"2010-08-09T07:10:32.000-07:00","metrics":{"__typename":"MessageMetrics","views":1669},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592286","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592285":{"__typename":"ModerationData","id":"moderation_data:592285","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592285":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592285","revisionNum":1,"uid":592285,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592285"},"body":"We are seeing messages stuck in Outbox on 4.0.1 phones (both iPhone 4 and 3Gs). Cannot recall having any reports of this prior to 4.0.1. Server is Exchange 2010 RTM RU2. No other mail accounts are configured on the iPhone.\n
\n
We're stuck here .. want to require folks running 4.0.0 to upgrade to 4.0.1, but from the end user experience, 4.0.1 is worse then 4.0.0.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-07T01:16:58.000-07:00","lastPublishTime":"2010-08-07T01:16:58.000-07:00","metrics":{"__typename":"MessageMetrics","views":1669},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592285","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592284":{"__typename":"ModerationData","id":"moderation_data:592284","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592284":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592284","revisionNum":1,"uid":592284,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592284"},"body":"I should have said our configuration is Exchange 2010 R4 on Windows 2008R2.\n
\n
I believe this is only happening for EWS clients (Entourage and the up coming Outlook for MAC 2011)","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"180","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-06T00:28:20.000-07:00","lastPublishTime":"2010-08-06T00:28:20.000-07:00","metrics":{"__typename":"MessageMetrics","views":1669},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592284","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592283":{"__typename":"ModerationData","id":"moderation_data:592283","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592283":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592283","revisionNum":1,"uid":592283,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592283"},"body":"http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_26374879.html\n
\n
Synchronization with your iPhone failed for 1 items.\n
The following items couldn't be sent to your mobile phone. They haven't been deleted. You should be able to access them using either Outlook or Outlook Web App.\n
\n
       Item Folder:       Inbox\n
       Item Type:       IPM.Schedule.Meeting.Resp.Pos\n
       Item Created:       3/08/2010 3:09:25 a.m.\n
       Item Subject:       Accepted: Test 4\n
\n
This not only effects iPhones also had this for Nokia devices. The problem occurs with the Accepted: or Declined: email that come back from booking a meeting with a resource or person. It is related to the unread/read mark.\n
\n
In my client if I leave these Accepted/Declined messages unread I do not get the \"Synchronization with your mobile failed for 1 items\" once I have read the message I get the error. Basically what's happening (or not happening) is that the message remains unread on my mobile device. So the unread/read mark is not transferred to the mobile device.\n
\n
When I then look at the message on the device it says \"This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program. text/plain\"\n
\n
If I open an Accepted/Declined message on the device before it has been read on the client it reads fine \"Your request was accepted\"\n
\n
It's like reading the message in the client is changing the format of the message some how.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-05T23:12:10.000-07:00","lastPublishTime":"2010-08-05T23:12:10.000-07:00","metrics":{"__typename":"MessageMetrics","views":1669},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592283","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592282":{"__typename":"ModerationData","id":"moderation_data:592282","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592282":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592282","revisionNum":1,"uid":592282,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592282"},"body":"Exchange 2010 does not seem to function through the Mail application in IOS 4 at all for me (though the \"lite\" version does seem to work in Safari). Are all these tests being done using previous versions of exchange servers?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-05T23:08:20.000-07:00","lastPublishTime":"2010-08-05T23:08:20.000-07:00","metrics":{"__typename":"MessageMetrics","views":1670},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592282","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592281":{"__typename":"ModerationData","id":"moderation_data:592281","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592281":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592281","revisionNum":1,"uid":592281,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592281"},"body":"We have several users on OS 4.0.1 that are stil experiencing issues when sending email. The process just hangs trying to send. It can sometimes be cleared by turning the radio off/on but generally requires a restart of the phone. How can Apple expect to have their phones used in the Enterprise and not address this big issue in a timely manner?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-05T17:39:22.000-07:00","lastPublishTime":"2010-08-05T17:39:22.000-07:00","metrics":{"__typename":"MessageMetrics","views":1670},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592281","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592280":{"__typename":"ModerationData","id":"moderation_data:592280","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:592280":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:592280","revisionNum":1,"uid":592280,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:592209"},"conversation":{"__ref":"Conversation:conversation:592209"},"subject":"Re: iOS 4 and Exchange ActiveSync","moderationData":{"__ref":"ModerationData:moderation_data:592280"},"body":"So what is Apple doing about this? We are now using VPN connections on the phone so the users can send email. Is there anything that can be done on our end without Apple's help to change a setting in Exchange or ISA to fix this? This is ridiculous!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2010-08-03T23:37:08.000-07:00","lastPublishTime":"2010-08-03T23:37:08.000-07:00","metrics":{"__typename":"MessageMetrics","views":1670},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:592209/message:592280","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744658874078","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1744658874078","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCoverImage-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCoverImage-1744658874078","value":{"coverImageTitle":"Cover Image"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeTitle-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeTitle-1744658874078","value":{"nodeTitle":"{nodeTitle, select, community {Community} other {{nodeTitle}}} "},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTimeToRead-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTimeToRead-1744658874078","value":{"minReadText":"{min} MIN READ"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1744658874078","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1744658874078","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1744658874078","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1744658874078","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1744658874078":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1744658874078","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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