In Exchange 2010, users can easily create call answering rules to have a call answered based on the specified conditions. Users can create rules to answer calls from specified callers or Contacts in a certain way, handle calls differently based on their availability (Free/Busy status) or time of day. The call answering rule will only be triggered when all the associated conditions are met. In this post, I will cover:
This article assumes that you have read my previous post Call Answering Rules (Part I) - Creating your first Call Answering Rule.
The diagram below shows you the Call Answering Rule form. In particular:
There are 4 different classes of conditions supported by UM 2010, namely:
Users can specify a condition for a call answering rule based on their availability (calendar Free/Busy status). To do so:
Users can specify that a call answering rule only be fired when their automatic email reply is turned on. To do so, simply click on "If Automatic Replies are turned on" condition.
It is possible to associate the same call answering rule with multiple conditions. All the conditions must be met in order for the call answering rule to be trigger. You can also create call answering rules without specifying any condition. When such a rule is encountered, it will be triggered as though all its conditions are met.
You can create one or more call answering rules. You can also associate each call answering rule with one or more conditions. The diagram below illustrates an example with 3 call answering rules configured. You can enable/disable or reorder the rules.
As illustrated in the flow diagram below, for each call answering call received:
Call answering rules are an Exchange 2010 feature, and only available to UM-enabled users with a mailbox on an Exchange 2010 Mailbox server.
-Chun Yong Chua
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