Forum Discussion
Skype for Business to Teams Adoption Strategy
We were heavy users of Skype for Business and were even using the cloud based phone system. We have spent a lot of time comparing Teams and SfB, but are finding that is best to focus on the things that Teams does that SfB doesn't. For example, we have found the files (OneDrive) features is more exciting and compelling for users than showing them how to make phone calls. There are plenty of other examples, like the ability to block numbers in Teams but not in Skype.
We have also encouraged groups/departments to take our in-house Teams training together. We have seen several leaders influence others to start using Teams, even those that never used SfB.
We have also created a PowerBi dashboard that compares Teams and SfB chats with email usage. Since we started our adoption drive in January, we have seen the amount of emails being sent decrease and the amount of chats increase. The percentage of chats in Teams is also trending up with Skype trending down. With only 34% of our user in Teams Only mode, over 60% of all chats are with Teams. There are other data points available in both the Office Admin and Teams Admin sites to help you understand how people are using Skype and Teams.
We were heavy users of Skype for Business and were even using the cloud based phone system. We have spent a lot of time comparing Teams and SfB, but are finding that is best to focus on the things that Teams does that SfB doesn't. For example, we have found the files (OneDrive) features is more exciting and compelling for users than showing them how to make phone calls. There are plenty of other examples, like the ability to block numbers in Teams but not in Skype.
We have also encouraged groups/departments to take our in-house Teams training together. We have seen several leaders influence others to start using Teams, even those that never used SfB.
We have also created a PowerBi dashboard that compares Teams and SfB chats with email usage. Since we started our adoption drive in January, we have seen the amount of emails being sent decrease and the amount of chats increase. The percentage of chats in Teams is also trending up with Skype trending down. With only 34% of our user in Teams Only mode, over 60% of all chats are with Teams. There are other data points available in both the Office Admin and Teams Admin sites to help you understand how people are using Skype and Teams.
Hi David Price . What are the data sources for your dashboard? Are you importing usage report exports? Using the M365 Usage Analytics? About how many users? Thanks.
RobSchmidt I'm exporting the usage reports from the Microsoft 365 Admin center and combining emails sent, received, and read from Exchange, with chats sent from SfB, and chats sent from Teams into a single table in Excel. Then I use that file as the main data source in PowerBi. I also added several columns in PowerBi to calculate totals and percentages. Admittedly, this isn't the most automated way to get data, but is has been very helpful to how usage is changing. For example, last Thursday, more chats were sent than emails.
We have about 200 employees in 7 offices worldwide.
